Septic and Wastewater Management

2022 NACo Award

Wake County’s Wastewater Program is responsible for all permitting and inspecting activities that require a septic system for wastewater disposal while offering technical assistance to those designing septic and wastewater systems. The Program works closely with both individual homeowners and the private sector on review and permitting of septic system designs. Please see the links below to access additional information.

Installers and Inspectors

Awards and Recognition

Online Reporting of Septic System Malfunctions Improves Customer Response

2022 NACo Award

Program Year: 2022

Abstract:

In May 2022, Wake County Environmental Services received national recognition from the National Association of Counties (NACo) for its online septic system malfunctions reporting form.   The online form facilitates public reporting of septic system malfunctions by allowing residents to submit septic complaints and repair requests 24 hours a day.  Once information is received, the request is directly entered into the county permitting system to notify technical staff to call or visit the site.  This process improvement facilitated a 50% reduction in staff response time.  The  webform not only improves customer service by reducing processing time, it also helps protect public health and natural resources by reducing potential exposure to harmful bacteria.  To access the online repair form, click the link below.

Contact:
Nancy Daly
Environmental Services Water Resources Manager

Request a Repair Permit

To request a repair permit, please submit a repair request online below or
call 919-856-7400 and select option 8 to speak directly to Environmental Services staff for a site investigation.

Submit A Repair Request Online

Panel Block Septic System Training

Panel Block Septic System Presentation

Wake County hosted an in-person design training session on panel block septic systems with Brad Johnson of T&J Panel on May 13, 2021. Missed the training? You can access the presentation along with compiled Q&A at the above link. For additional information or questions, contact Jie Liu, Wake County Wastewater Management Program Manager, at jie.liu@wakegov.com or 919-856-7418.

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