Feedback

The Consumer Experience team helps customers navigate our large organization. We strive to provide great customer service in everything we do.

  • Complaints – Our Voice of the Customer system allows you to file a complaint, share a positive experience or give us feedback. If you have a concern or complaint about agency services, you have the right to file a complaint and ask for help reaching a resolution.  We take all complaints seriously and will work with you to resolve them as quickly as possible.
  • Language Interpretation and Translation – We help people who do not speak English as their primary language get verbal interpretation and written translation of vital documents when necessary.

DO NOT FILE PROTECTIVE SERVICES REPORTS HERE! 

To report child abuse or neglect: Call 919-212-7990 

To report adult abuse or neglect: Call 919-212-7264 

 

¡NO ENTREGUE AQUÍ REPORTES DE SERVICIOS DE PROTECCIÓN! 

Para reportar abuso o descuido de menores, llame al 919-212-7990  

Para reportar abuso o descuido de adultos mayores, llame al 919-212-7264 

Voice of the Customer

Great customer service starts with your feedback!

We created the Voice of the Customer system to allow our customers multiple ways to give feedback on service experiences.

There are several options for using the Voice of the Customer feedback system.

To File a Complaint

919-212-7155 (English)

Online Complaint Form (English / Español)

To Report Great Customer Service

Online Customer Compliments Survey (English)

Online Customer Compliments Survey (Español)

To Share Your 
General Service Experience

Online Customer Service Survey (English)

Online Customer Service Survey (Español)

Contact Us

Write:

Office of Community Affairs
PO BOX 46833
Raleigh, NC 27620-6833

Phone: 919-212-7155
Fax: 919-857-9211

We value you!

Delivering excellent service is one way we can show we care. Your input will be used to improve our processes and services. Together, we make Wake County a great place to live, work and play!