Wake County Northeast Microtransit Study

GoWake Access is currently in the early phases of launching a pilot project studying the use of microtransit in the northeastern areas of Wake County. Microtransit is an on-demand service (similar to Lyft or Uber) that allows users to request same-day service from a pickup location to a specified location. The study area includes the towns of Zebulon, Rolesville, Wendell and the surrounding unincorporated areas. The project aim is to launch an on-demand service that provides residents with greater access to jobs, school, healthcare and other essential services.

These areas lack mobility options for access to regional commuter and local fixed route transit services, such as GoRaleigh and GoTriangle. Currently, GoWake Access does not have the capacity to provide same-day service or to meet the demand for next-day service.

Map of the North East Wake County Rural Microtransit Zone

Implementing microtransit services to this mobility-deprived area will enrich the lives of thousands of residents by connecting them with local medical providers, the regional human service center, jobs, grocery stores, pharmacies and connections with commuter services and fixed route services.

Wake County has contracted with KFH Group to conduct the study. KFH brings a wealth of knowledge in transit planning and new technologies.

Current Project Status: Phase 2

Project Phase Task Est. Completion Date
Phase 1    
  Request for Proposal for consultant 06/25/2020
  Select Vendor 11/04/2020
  Initial Study Completed, & RFP released for operations contract 02/01/2021
  Select vendor for operations RFP May 2021
Phase 2    
  Marketing & Education for GoWake SmartRide Northeast June 18-Sept 2021
  Soft Launch of GoWake SmartRide NE August 2021
  NE Microtransit service begins September 2021
  Annual Evaluation of Recommendations 09/01/ 2022
  Final 6 months of project and determination of needed adjustments 10/01/2022
  Project complete; local decision to continue microtransit March 2023


Additional Information

About the Grant

For questions about the Northeastern Microtransit Project, please contact Anita Davis-Haywood at anita.davis@wakegov.com or 919-623-2163.