CCBI fingerprinting services are by appointment only. No walk-ins.
To schedule an appointment, click on the "Schedule an Appointment” link. Please do not bring other people with you to your appointment. For appointment holders needing personal assistance, you will be limited to one person accompanying you for that purpose.
All persons entering the facility will go through standard COVID-19 screening including a temperature check and they must wear a face mask/covering at all times.
CCBI does not accept walk-ins for services. Click on the link to schedule an appointment
CCBI's public services are available for appointment only between 8:30 a.m. - 5:00 p.m. CCBI is closed on all Wake County recognized holidays.
CCBI provides fingerprinting services to the public during normal business hours. Individuals wishing to obtain fingerprints must present a current/valid, government-issued, photo identification (for example: state-issued driver’s license or ID card, passport, military ID). No digital representations of said identification will be accepted.
Fingerprint Services: $30
Additional Cards: $5 each
Fingerprint Services For:
CCBI provides fingerprint services for the following purposes:
- ABC licensing
- Bar exam candidates
- Child care/day care service
- Fingerprints requested by other states
- FINRA (Financial Services)
- Foster/adoption (US & international)
- NC lottery licensing
- Nursing license
- Precious metals licensing
- Visa application
CCBI can provide either electronic fingerprint submissions or inked fingerprint cards based on the needs of the individual seeking the service. Electronic fingerprint submissions are submitted directly to the North Carolina State Bureau of Investigation. Inked fingerprint cards are returned to the customer for submission purposes.
**Electronic Submission - NOTE**
Electronic fingerprint submissions require an Electronic Fingerprint Submission Release of Information Form and an Applicant Information Form. Electronic submissions can only be completed for North Carolina background checks. CCBI cannot electronically submit fingerprints to another state. In this case, the individual will be given a physical fingerprint card.
Other Area Fingerprint Service Providers
- Wake Forest PD
- Cumberland County Sheriff’s Office
- Durham County Sheriff’s Office
- Franklin County Sheriff’s Office
- Harnett County Sheriff’s Office
- Johnston County Sheriff’s Office
- Mecklenburg County Sheriff’s Office
- Orange County Sheriff’s Office
- Field Print (For FBI fingerprint checks only)
I have been told that the NC SBI did not receive my prints, what can I do?
If the prints were electronically submitted by CCBI at the time of service, call 919-856-6300 and speak with one of our Customer Service Representatives who can verify if the prints were submitted. If you were provided a fingerprint card at the time of service, we will be unable to confirm if the prints were submitted to the NC SBI.
I received a letter or email indicating that the NC SBI rejected my prints based on the quality of the prints; what can I do?
Many people have prints that are not conducive to the quality necessary for a successful fingerprint submission. Many factors that are outside of the control of our staff members influence the quality of the fingerprints collected including age, amount of moisture on the skin, dry skin, scars, wrinkles, etc.
At the time of service, CCBI may be aware that the prints are low quality and will relay that information to you; however, as CCBI is not the entity responsible for completing the background investigation, we cannot decisively guarantee the acceptance of the prints for background purposes. If you received a letter or email indicating that the prints were rejected based on the quality of the fingerprints submitted, bring a copy of that documentation and we will reprint you at no cost.
I recently obtained my fingerprints and have since found out that I need additional fingerprint cards; do I have to pay again?
If you schedule another appointment within 10 days of the original service we will complete additional prints at our additional print rate of $5 per fingerprint card. The physical day scheduled does not have to be within 10 days of the original service date; however, another appointment must have been placed on the scheduler within 10 days of the original service date.
I need fingerprints submitted to another state; what do I do?
CCBI can only submit fingerprints electronically to the NC SBI for North Carolina background checks. If the state in question allows the submission of physical fingerprint cards, we can provide you a fingerprint card for that purpose, but we do not submit the fingerprint card for you.