Mac Users and Video on WakeGOV

Minimum System Requirements for Macintosh Users

To troubleshoot issues from Apple Mac users, we will first need to find out which processor that it uses. Please follow these easy steps:

1. Click on the Apple icon in the top left corner of your screen, and select "About this Mac."
2. On the "Processor" line it will tell you the speed and the processor name.
3. If the processor name includes the word "Intel," please follow the instructions for Intel Macs below. If the name includes "PowerPC" or "PPC," please follow the instructions for PowerPC Macs below.

PowerPC (PPC) Macs

You need at least a G3 with Mac OS X installed. You can find this info, as above, from the "About this Mac" item under the Apple menu.

In addition, you should have at least Windows Media Player 9 and a recent version of your preferred browser.

Wake County has tested the video service on a Mac running OS X, and we recommend using the Window Media Player 9 with the FireFox browser.

Intel Macs

Microsoft has not released a Windows Media browser plugin for Intel Mac computers. As an alternative, Microsoft is promoting the Flip4Mac program. Tested in May 2007, Flip4Mac's WMV Player plays videos produced by our system, though with some issues. Flip4Mac currently does not support some of our advanced features, in addition to other minor playback problems. Flip4Mac is updating this plug-in on a regular basis and we will test these releases frequently.

Recently Microsoft announced that it will no longer support Windows Media Player for the Mac. Windows Media Player 9 for Mac users is still available for download. This version has been tested with our media on seven browsers available for the Mac, including Safari and Firefox.

Microsoft will not provide future updates or product support for Windows Media Player for the Mac. Alternatively you may choose to use the Flip4Mac program as recommended above for Intel Macs, but with the same limitations.