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Website Help & Support

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Chris H. Smith

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Information Technology Services

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We strive to make WakeGOV.com easy to use and accessible to everyone.

Select a topic:
Digital Media &
Design Services

Chris Smith

Digital Media & Design Services Manager
chris.smith@wakegov.com
919-856-7331

Steve Walston
Digital Content Coordinator
swalston@wakegov.com
919-856-6079​

Need to contact us for help with our site? 

Help with the online employment application: 919-856-6090 or
email Human Resources.
Help with searching online records and Register of Deeds website: 919-856-5476
rodtech@wakegov.com
Help with paying taxes online, searching tax bills and real estate property search: 919-856-5400
revhelp@wakegov.com

Help with library accounts and online catalog: 919-250-1200
askwcpl@wakegov.com
Public Records Questions & Requests Submit public records request online.
All other site visitor requests: 919-856-7340
wwwadmin@wakegov.com

Our Awards 

Year
 Open Menu 
Award Recognition
 Open Menu 
Presenting Organization
   
Details
2014 Digital Counties Survey Award Center for Digital Government
​8th Place for Populations of 500,000+
2014_IS_digital_counties.jpg 
2014 Award for Excellence NC3C
First Place in Annual Report Category - Graphic Design work provided by the Digital Media Team
2013 Award for Excellence National Association of County Information Officers
​Best in Class for the Wake County Website
2013_nacio_best_in_class.jpg 
2013 Best in Show National Association of County Information Officers
​The WakeGOV website at www.wakegov.com won "Best in Show" out of all categories in the NACIO Awards of Excellence competition.
2013_nacio_best_in_show.jpg 
2013 Digital Counties Survey Award Center for Digital Government
Wake County placed in the top 10 county governments in the nation for their use of technology in the Digital Counties Survey conducted by the Center for Digital Government.
2013_IS_digital_counties.jpg 
2013 Pinnacle Award National Association of Government Webmasters
First place website, large population group, for the Wake County website at www.wakegov.com. Pinnacles Awards are judged by a group of web professionals from inside and outside of government web development, and are awarded to the best entries based on the following judging criteria: team size, content, organization, design, performance, flexibility, accessibility standards and interactivity.
2013-nagw-pinnacle.png

 
2013 Best of the Web Center for Digital Government
​Best of the Web finalist for the Wake County website at www.wakegov.com.
2013bow.jpg

 
2013 Achievement Award NACo
The annual Achievement Awards recognizes innovative county government programs and projects. Wake County Government was recognized with a 2013 NACo Achievement Award for the Wake County Government website redesign project at www.wakegov.com.
2013-AwardsSmall-Web.png 
2013 Excellence in Communication Award NC Association of Government Information Officers
Honorable Mention in Social Media for #WakeisGreat Instagram contest.
2013 Excellence in Communication Award NC Association of Government Information Officers
​First Place in Graphic Design for promotional and educational pieces related to opening of Justice Center. Graphic Design work provided by the Digital Media Team
2013 Grade A- Sunshine Review
Wake County's website was audited on February 1, 2013, by Sunshine Review for government transparency and given the highest score in North Carolina with an A-minus. Auditors noted that the website search function was excellent and the layout intuitive.
2013_IS_sunshinereview.jpg 
2012 Digital Government Achievement Award Center for Digital Government
Wake Accountability Tax Check (WATCH) Portal
IS_dgaa.jpg 
2012 Digital Counties Survey Award Center for Digital Government
​10th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
2012 Excellence in Communication Award NC Association of Government Information Officers
​2nd Place Media Kit for the New WakeGOV Site Launch
2012 Excellence in Communication Award NC Association of Government Information Officers
1st Place Graphic Design for the WakeGOV Infographic
2012 Excellence in Communication Award NC Association of Government Information Officers
1st Place for the WakeGOV Website
2012 Joseph E. Hunt Distinguished Jurisdiction Award NC Association of Assessing Officers
Outstanding Achievement in Tax Administration and Public Service for the Online Business Listing (OBL) Service
2011 Award for Excellence NC State Treasurer's Office
Wake Accountability Tax Check (WATCH) Portal
nc_treasurer.jpg 
2011 Award for Excellence National Association of County Information Officers
Social Media Account Process
naco.jpg 
2010 Digital Counties Survey Award Center for Digital Government
6th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
 
2010 Excellence in Communication Award NC Association of Government Information Officers
​2nd Place Award for the 2010 Wake County Annual Report
2009 Excellence in Communication Award NC Association of Government Information Officers
2nd Place Interactive Media Award for the Parks, Recreation & Open Space Website on WakeGOV
2009 Excellence in Communication Award NC Association of Government Information Officers
2nd Place Social Media for ​WakeGOV Connect
2008 Digital Counties Survey Award Center for Digital Government
8th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
2008 Best of the Web Center for Digital Government
3rd Place for Best County Website 
IS_bestoftheweb.jpg 
2007 Digital Counties Survey Award Center for Digital Government
10th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
2007 Excellence in Communication Award NC Association of Government Information Officers
​2nd Place for the ReadyWake.org Website
2005 Excellence in Communication Award NC Association of Government Information Officers
​1st Place for the Wake Reads Together Website
2004 Digital Counties Survey Award Center for Digital Government
8th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
2003 Excellence in Communication Award NC Association of Government Information Officers
3rd Place for the WakeGOV Redesign
2003 Excellence in Communication Award NC Association of Government Information Officers
2nd Place for the Wake Reads Together Website

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Content Type: Article Page
Version: 25.0
Created at 9/13/2012 3:13 PM by Chris H. Smith
Last modified at 12/4/2014 3:44 PM by Chris H. Smith
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