Strategic Goals and Objectives

Community Health Economic Strength Education Great Government Growth & Sustainability Public Safety Social & Economic Vitality
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Goal: Great Government: Be a fiscally-responsible county government that empowers, protects and serves its citizens through a culture of respect, collaboration and innovation.
Completion Status
 
      New     Up to 50%     50%-85%     More than 85%     Complete  starKey.png   Priority
OBJECTIVE GG1
Improve the customer’s experience and treat every citizen with dignity, respect and appreciation.
 
  GG1.1 Establish guidelines for departments to use in measuring customer satisfaction and soliciting customer feedback.
OBJECTIVE GG2
Improve effectiveness, efficiency, transparency, and responsiveness through innovation and technology.
 
  GG2.1 Live stream, record, archive and post Board of Commissioner work sessions.
  GG2.2 Enhance and promote innovation programs to include a focus on cost efficiencies.
  GG2.3 Review and update board procedures to align with best practices for boards of commissioners.
OBJECTIVE GG3
Create a culture within the county government that supports enhancing the health and wellbeing of employees and their families.
 
OBJECTIVE GG4
Utilize data-driven decision-making processes and methods wherever possible.
 
  GG4.1 Build the resources to assist departments with obtaining and utilizing effective data analytics to solve business objectives and reach departmental goals.
  GG4.2 Establish a countywide performance management program, including guidance for departments to use for development of qualitative and useful performance metrics.
OBJECTIVE GG5
Develop strategies to engage community members in envisioning the County's future.
 

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         Wake County Departments & Agencies:

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