Since 1996, the Wake County Register of Deeds Office has focused on improving customer service, making it easier for patrons to do business with the office both in person and online.
 
Here are some of our recent accomplishments
  • Register of Deeds redacting project underway
    The County's Register of Deeds (ROD) Office has redacted citizens' personal identifying information from 47 years of property records on the Registry website, and is continuing the effort for documents dating back to 1950.  Using its own redaction software, the ROD office is saving taxpayers more than $1 million by redacting information such as Social Security numbers and state driver's license numbers from its public property records online, in accordance with North Carolina General Statute 32-1.10.
    So far, staff has removed personal information from more than 51,529 documents for the years 1964-2010.
  • Relocated the Registry to the Wake County Justice Center over one weekend in June of 2013. The Register of Deeds was able to reduce the size of the registry by 2,840 square feet while providing the same level of service to customers. The reduction in square footage produced more than $800,000 in construction savings and ongoing reductions in operating costs.
  • Implemented an electronic recording application that allows customers to submit all document types for recording electronically rather than in person. Electronic recordings increased by 24% from 2012 to 2013.
  • Received a 2010 Outstanding County Program Award from the N.C. Association of County Commissioners for putting county land and map records online. The Wake Register of Deeds office collaborated with the State Division of Archives and History to put records dating back to 1785 online and available to the public.
  • Wake Register of Deeds Laura M. Riddick selected by peers to serve second term as chairwoman of Automation and Technology Committee for the North Carolina Register of Deeds Association. Under Riddick’s direction, the committee focused on redaction efforts throughout the state and eRecording initiatives.
  • Completed 11-year project to scan and index real property documents recorded in Wake County. The oldest is an Indenture Agreement recorded July 7, 1785. It can be viewed in the BOOKS online index.
  • Unveiled BOOKS web interface upgrade, which includes a more readable design, option to view documents in PDF format, and an improved help system with a Guide Me section on the search page and updated video tutorials.
  • Achieved the North Carolina Department of the Secretary of State Indexing Standards Certification. Wake's Consolidated Real Property Index system met and exceeded the legislative standards for the way county Registers of Deeds index real property records.
  • Wireless Internet access made available in the vault area of the Register of Deeds office.
  • Scanned and indexed all real estate documents back to 1785. More than 28,034 documents recorded in 52 deed books were obtained from the NC Department of Cultural Resources, Division of Archives and History to complete this project. These records are available online in BOOKS, our Web-based consolidated real property index system.
  • Scanned and indexed 67 Corporation books containing 12,411 documents from 1926 to 1968 into BOOKS.
  • Scanned and indexed 8 Partnership books containing 3,108 documents covering 1912 to 1974 into BOOKS.
  • Converted all birth and death records in the Register of Deeds office into digital format. More than 218,211 birth records and 407,552 death records dating back to 1913 were scanned and indexed. A total of 625,763 images were imported into our Vital Records system.
  • Scanned and indexed removal of grave certificates filed from 1965 to present and imported the document images into our Vital Records system.
  • Scanned and indexed 19,000 military discharges and imported the document images into the Vital Records system.
  • Provided automated access to birth and death records dating back to 1913 and marriage records since 1931. The public and genealogists can search these records on computers located in the Register of Deeds public research areas. Social Security numbers and other personal information are blocked for personal privacy.
  • Implemented cross-training program to make staff members proficient in a variety of department functions.
  • Updated voicemail greetings to help customers get answers to most frequently asked questions 24 hours a day.
  • Developed BOOKS online tutorial videos and improved training documentation for the Consolidated Real Property index system.
  • Re-bound 155,656 birth certificates in 131 index books from years 1913 to 1963.
  • Scanned and indexed 2,500 marriage licenses recorded from 1979 back to Jan. 1, 1931.
  • Implemented a new marriage license database and Web application for marriage licenses.
  • Scanned and indexed 59,513 Deeds of Trust marginal entries recorded in 2,855 real estate books between 1974 and 1991. Previously available only on microfilm, these records can now be viewed on the Wake County Register of Deeds website.
  • Upgraded the BOOKS workflow software and related hardware, which allows the registry to share information with Revenue and GIS.
  • Updated the Register of Deeds website with a new design and user-friendly navigation.
  • Received the National Association of Counties (NACo) Achievement Award for implementing the Electronic Recording of Satisfaction Documents.
  • Relocated the office from the Garland Jones Building to the Bank of America Plaza. Our office moved 6,077 real estate deed books.
  • Recorded 243,000 real estate and other legal records; issued 5,819 marriage licenses, 19,964 birth certificates and 40,119 death certificates.
  • Implemented an automated vital records database system for birth and death certificates.
  • Upgraded our workflow software, e.Power, and related hardware to enhance the existing cashiering, imaging, indexing and administrative modules of the product.
  • Implemented a new electronic recording system to provide eRecording for satisfaction documents.
  • Installed 35 new, faster staff PCs that work more efficiently with the new database applications and upgrades.
  • C.L. Mann and tax maps from 1895 to 1998 made available for online access.
  • Assumed leadership of Wake County Vital Records from Wake County Human Services. The unit transferred to Wake Register of Deeds on Jan. 13, 2005, in an effort to improve service delivery and better maintain permanent vital records.
  • Decreased document turnaround from six to eight weeks to the current one to two days.
  • Made VCAP (civil court case database) available via public-access computers.
  • Created nearly 300 Attorney boxes in the vault area to return documents to law firms.
  • Scanned and indexed 2,700 State Highway Commission maps, dating back to 1967.