Q: How do I create my customer account?

A: Professional photographers who want to conduct client-based photo shoots must register in advance. Before registering for a permit, you must establish a customer account with a login name and password. This is how you create an online registration account:

  1. Navigate to https://apm.activecommunities.com/wakeparks/Home and click on the “Create an Account” button in the top righthand corner of the page
  2. Fill out the form for “New Account Request” completely, including all required fields, and click submit. Please submit your request only once.
  3. You will automatically receive an email after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.

After you create your account, you will log into that account any time you wish to secure additional photo permits. Your email address is your login. Please be advised that your login is case sensitive.

Q: How do I reserve a photo permit?
A: You can reserve a photo permit designating a date and time for your client-based photo shoot through our online reservation system.

Navigate to the park’s reservation page, which can be found here.

Make sure you are logged into your customer account (click “Sign In” in the upper right-hand corner). Details for how to create an account are listed above.

  1. You will need to first check if the date and time you desire are available. To do that, at the top of the page select the desired date, time and number of attendees. Then click “Check Availability.” After the page refreshes, scroll so you can see the five camera icons. If the icon is green, that means the permit is available for you to reserve. If the icon is red or black, that means there are no available permits, or the park is closed to photography. If that is the case, you will need to select a different date or time for your photo shoot.
  2. To reserve your permit, you will then need to click the green camera icon. A small window will pop up over the map called Reservation Summary. It will ask you to name your permit (your company or client’s name is sufficient) and you will want to review the details to make sure the date, time, and attendee number is correct. If so, then click reserve.

*Note that if you have not logged into your customer account the system will now prompt you to log in. However, be advised that once you are logged in you will have to repeat the process of checking availability and reserving your permit, so it is much easier if you begin the process already logged in.

Q: What are the rules for the new permit system?
A: The system establishes some new rules and procedures for client-based photography. They include:

  1. Permits are available to reserve from 8 a.m. until 9 p.m., but reservations must adhere to parks’ closing times, which vary depending on time of the year.
  2. Permit times are a minimum of 1 hour and a maximum of 3 hours, along with a maximum of 2 permits per photographer per day (a maximum of 6 hours total)
  3. There is a maximum of 30 attendees per reservation
  4. There is a maximum of 5 available permits per time slot. Permit times may overlap between different photographers, but that means there will only be five permitted photographers on park grounds at any given point in time. So, if you are having trouble securing your desired time, try shifting the time by 30 minutes to an hour to check for availability.
  5. Photographers must comply with the scheduled date and time of their permit. If you conduct a photo shoot outside of the designated date and/or times on your permit you will be asked by staff to end your photo shoot immediately.
  6. You must also agree to abide by all park rules to secure your permit. Park rules can be found here and our Photography/Film policy can be found here.

Q: Who is required to have a photo permit? Does this replace the old lanyard system?
A: Anyone using a Wake County park or preserve as a backdrop for a photo shoot must have a photo permit designating a date and time for your client-based photo shoot. This new online reservation system replaces the old lanyard system, so the old registration process is no longer valid.

Failure to furnish proof of permit or failure to conform to the scheduled date and time of the permit will result in being asked to end the photo shoot immediately.

Q: How can I view a comprehensive list of my permits?
A: The “My Account” feature allows you to view a list of your upcoming permits.

  1. Sign into your account and click on the “My Account” link.
  2. Under the "Account Activity" heading, click "Historical Transaction List."
  3. A list of all your reservations and permits will show up. To view a specific permit, click on the permit number.

Q: How do I change the date or time of my permit?
A: Permits cannot be edited. You would first cancel your existing permit (by contacting the park) and then you will need to reserve a new permit with the updated date and/or time you desire.

Q: How do I cancel my permit?
A: Contact the park to cancel your permit. Contact information for each park can be found here.

This ensures that if you no longer need to use your permit that spot can be freed up to another photographer.

Other questions?

If you have any issues that these FAQs do not resolve, please contact the park at which you would like to hold your session.