Clients Are Asked to Respond Promptly to Case Workers
Wake County is working to process delayed North Carolina Families Accessing Services through Technology (NC FAST) Food and Nutrition Services (FNS) cases over the weekend and clients are encouraged to respond promptly to calls and letters from the County about their cases. The County announced Thursday, January 30, 2014, that its 3,000 NC FAST backlog cases will be processed by Friday, February 7, 2014.
“It is very important to us that we process the backlogged applications and that people get the services that they need,” said Liz Scott, Human Services Assistant Director. “We are working all weekend and later into the evening. If people see that we are calling or receive a message from us, it will help us greatly if they can respond quickly.”
There are more than 110 Human Services staff and about 40 temporary staff designated to work exclusively on these delayed cases. Staff are working overtime each day and during the weekend to complete all cases by next week.
Wake County transitioned all food and nutrition applications to NC FAST last year and has been experiencing a backlog in processing applications and recertifications in the new state system since February 2013. The U.S. Department of Agriculture has given the North Carolina Department of Health and Human Services (DHHS) and backlogged counties like Wake until Monday, February 10, 2014, to process backlogged cases.