Quality Management Team


What we do...

  • Monitor services of licensed and non-licensed providers
  • Receive and review incident reports
  • Provide endorsement reviews
  • Assist in complaint mediation
  • Offer provider training and technical assistance
  • Our team consists of staff with experience and expertise in mental health, developmental disability and substance abuse service provision and monitoring for all age groups.
  • We believe that by forming cooperative, supportive and collaborative relationships with service providers, the quality of services to Wake County consumers will be enhanced.
  • See Section VI of the Wake County LME Provider Operations Manual for more information about Quality Improvement and Performance Monitoring.

Contact Us

2321 Crabtree Blvd., Suite 200
Raleigh, NC 27604
Main: 919-856-6440
Fax: 919-856-5321
E-mail:
wakelmeqmteam@co.wake.nc.us

Provider Complaint Line – 919-856-6438

Name Title Phone
 (919)
E-mail For
more info...
Cindy
Barnier       
Training Coordinator  856-5354 cbarnier@co.wake.nc.us Provider
Training
Bobbi
Bennett
Quality
Services
Specialist
856-5316 bbennett@co.wake.nc.us
Tammy
Bonas
Quality Services Specialist 856-5649 tammy.bonas@co.wake.nc.us
Paul
Dalton
Quality Services Specialist 856-5987 pdalton@co.wake.nc.us
Tanya
Held
Quality Services Specialist 856-6401 tanya.held@co.wake.nc.us
Ellie
Henderson
RN,Quality Services Specialist 856-5313 ehenderson@co.wake.nc.us
Miki
Jaeger
Quality
Management
Team
Leader
856-5646 miki.jaeger@co.wake.nc.us
Gary
Johnson
Quality Services Specialist 856-5356 gary.johnson@co.wake.nc.us
Jessica
Killette
Executive
Secretary
856-6508 Jessica.Killette@co.wake.nc.us
Dave
Peterson
Quality Services Coordinator 856-6412 david.peterson@co.wake.nc.us Endorsement;
Letter of Support
Robyn
Powell
Quality Services Specialist 856-6407 rpowell@co.wake.nc.us Incident
Reporting
Glenda
Reed    
Quality
Services
Manager
856-5345 glenda.reed@co.wake.nc.us Provider
Complaints
Tobias
Smith
Quality Services Specialist 856-5330 thsmith@co.wake.nc.us
Kim
Ware
Quality Services Specialist 856-6008 kim.ware@co.wake.nc.us