Consumer Complaints

Anytime you have questions, concerns or complaints about the Mental Health, Developmental Disabilities or Substance Abuse services you are receiving, you have the right to have your concerns or complaints heard. Both the LME and your service provider have established procedures in which your concerns and complaints can be responded to in a timely manner.

When you are receiving services from a particular provider, we ask you first to address those concerns or complaints with that provider. This will allow them the opportunity to resolve the issue.

If you feel uncomfortable talking with your provider or if you were not satisfied with the result, please call the LME Quality Management Team at 919-856-6440. A Quality Services Specialist will assist you with your concern or complaint. We understand the importance of confidentiality, so we will only take your name and contact information if you wish to be contacted for follow-up.