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Wake County Public Libraries offers no contact pickup for library materials through our Books on the Go service.  In addition to our collection of books and audio books, the following items can be requested and picked up through this service: 
This service is available Monday – Thursday, 10 a.m. – 8 p.m.; Friday – Saturday, 10 a.m. – 6 p.m. and Sunday, 1 – 5 p.m. at the following locations:
This service is available Monday through Friday from 10 a.m. – 6 p.m. at the following locations:

How to use the Books on the Go Service?

  1. Place books on reserve using our online catalog. You can request up to 30 items at a time.
  2. Once you have received an email notification that your item(s) have arrived, your books are available for pickup during Books on the Go hours. Once your book has arrived, click the link in your email to schedule an appointment time. You may receive multiple emails about requests being available, but you only need to schedule one appointment. We will put all available requests into your bag.
  3. Staff will check out your requested items and place them on a table in the lobby or at the front of the library. When you arrive, look for the Books on the Go bag with your name on it. These items are already checked out to you.
 

 Watch this video to learn how to use this system!

 

Frequently Asked Questions

 
I have a book on reserve at a library that does not offer this service. How can I checkout this book? We transferred all requested items to participating locations and sent emails about how to pick up books. If you were not contacted about your items, please contact one of the participating libraries for assistance.
 
Why isn’t this service available at all locations?
The Books on the Go service is currently offered at multiple locations, spread geographically throughout the county. Wake County’s Emergency Operations Center has called 110 of our library staff to work as Contact Tracers in support of the County’s COVID-19 response and we have limited staff to consistently offer this service. We are working to expand the hours and locations of this service.

How do I return materials? When and where can I return library books?
You can return your library materials at participating libraries during the same hours that the Books on the Go service is available. Although our book drops are still closed, we will have book return bins available. When books are returned, we will enforce a minimum of a 72-hour delay before handling library materials or making them available for checkout. You do not need to schedule an appointment to return items.
 
Can I return InterLibrary Loan books and Book Club Kits?
Yes -- you can return these special library materials at participating libraries during the same hours that the Books on the Go service is available. Although our book drops are still closed, we will have book return bins available. When books are returned, we will enforce a minimum of a 72-hour delay before handling library materials or making them available for checkout. 
 
I returned my book several days ago. Why isn't it showing as checked in?
Books will not be handled or checked in for a minimum of three days. WCPL is fine free, and there will be no penalty for not returning books during this window. This is just one part of our reopening plan. This allows our staff the time and space to process books safely. If your items have not been checked in after five days, please call the library where you returned them so staff can look for them.

If I have multiple books to pick up, do I need to schedule multiple appointments?
If you have multiple books ready for pickup, you only need to schedule one appointment for these. Staff will put all of your books into a bag with your name on it. If books come in for you after staff have prepared the bag for your appointment, you would need to let them know that there may be additional titles ready.

Can I pick up a InterLibrary Loan through this service?
Right now, these items are not available for pickup through this service, but we are working to expand and offer these! Please continue to check our website or social media for updates and expansions to Books on the Go!

I am not available during the service hours. What should I do?
We are working to expand our service hours and locations in the near future. Please continue to check our website or social media for updates to our service hours and locations!

How long will it take my books to be ready for pickup?
We are experiencing longer than usual wait times due to the number of requests that have been placed and limited staffing during Contact Tracing. We are preparing requests as quickly as we are able to, and will notify you when your books are ready.

What should I do if I miss my appointment?
Please call the library pick up location to reschedule your appointment or cancel requested items. After three days, your books will be checked back in to allow others to borrow them.

Can I donate books?
At this time, we are unable to accept donated materials. We are focused on safely accepting returns of WCPL materials and InterLibrary Loan books.

What are you doing to protect the safety of patrons and library staff?
Books on the Go offers contactless pickup in order to provide maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and face masks, and sanitize surfaces frequently in accordance with guidelines from public health authorities. Additionally, when books are returned, we will enforce at least a 72-hour delay before handling library materials or making them available for checkout.
 
Can I place a book on reserve via telephone?
Yes! Please call a participating library for assistance.

What if I have fees?
Library staff will work with you to check out materials. We are not accepting any payment at this time.
 
Do I need a library card?
Yes, a Wake County Public Libraries System account is needed to use the Books on the Go service. If you do not have a library account, please register for an account online.
  
What if I have mobility issues and cannot leave my vehicle?
If you are unable to leave your vehicle to pick up your materials due to mobility issues, we can provide accommodation such as placing items in the trunk of your vehicle. Please call the library for assistance when you arrive.