Information Services
The Wake County IS Department provides centralized computer, systems administration, network and telephone services to County departments and authorized business partners. The Department serves more than 3,500 employees, contractors and business partners in approximately 209 different locations in Wake County. Currently, IS also supports a number of virtual offices, which consist of County staff working from their homes or business partner facilities. The offices are located within Wake County or surrounding counties.
The IS Department operates the County’s computer center and enterprise network and provisions, maintains and repairs computer devices ranging from personal computers to laptops to network printers and scanners. The County’s enterprise network integrates more than 4,500 PCs and computer devices in 30 major County facilities into one virtual local network at high speeds. The network is connected to the World Wide Web through a primary and secondary connection supplied by the North Carolina Research and Education Network (NCREN). The Department also supports mainframe, server and Web-based applications provided by vendors and written in-house. Department personnel provide business application consulting services, planning support and operational assistance through staff assigned to various projects and strategic initiatives.
In addition to day-to-day services, the Department also provides leadership and strategic direction for the technology infrastructure on which these services are based. In this capacity the Department identifies and analyzes new and replacement PC needs, as well as other automation network accessory needs and recommends a funding strategy using CIP allocations. It also recommends and implements associated standards related to server and desktop operating systems, enterprise-wide software, applications languages and databases, network connections and telecommunications systems to ensure that the County’s technological environment is enhanced and maintained in a cost-effective manner.
The work of the IS Department is guided by the following Vision, Mission and Goal statements.
IS Department Vision
Wake County IT strives to be a nationally recognized public sector leader in creating electronic solutions that help our community be a great place to live, learn, work and play.
IS Department Mission
Provide innovative, electronic options for delivering Wake County services that are viewed by our citizens as useful, cost-effective, easily accessed, and uncomplicated; and
Provide dependable and uncomplicated electronic options to Wake County government staff to improve efficiency and effectiveness in conducting the public’s business.
Goals
Goal One: LEADERSHIP
Create an environment where innovation and collaboration are encouraged, team and individual contributions are valued, and fiscal stewardship and accountability are required in the application of technology to the business of County governance.
Goal Two: APPLICATIONS
Make Wake County government accessible and easy to do business with by providing customer friendly, cost-effective electronic options for delivering information and services to the community, County employees and our municipal partners.
Goal Three: INFRASTRUCTURE
Create and sustain a stable, secure, scalable and recoverable technical environment that balances innovation with reliability to deliver information and services to the community, County employees and our municipal partners.
Goal Four: CUSTOMER SERVICE
Further the effective use of the County’s electronic environment by providing appropriate computer equipment, telecommunications services, technical systems administration, and asset management services to the organization and our municipal partners.
Awards & Recognitions
| 2013 |
Award for Excellence |
National Association of County Information Officers |
Best in Class for the Wake County Website |
| 2013 |
Grade A- |
Sunshine Review |
Wake County's website was audited on February 1, 2013, by Sunshine Review for government transparency and given the highest score in North Carolina with an A-minus. Auditors noted that the website search function was excellent and the layout intuitive.
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| 2012 |
Digital Government Achievement Award |
Center for Digital Government |
Wake Accountability Tax Check (WATCH) Portal
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| 2012 |
Digital Counties Survey Award |
Center for Digital Government |
10th Place for Populations of 500,000+
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| 2012 |
Excellence in Communication Award |
NC Association of Government Information Officers |
2nd Place Media Kit for the New WakeGOV Site Launch |
| 2012 |
Excellence in Communication Award |
NC Association of Government Information Officers |
1st Place Graphic Design for the WakeGOV Infographic |
| 2012 |
Excellence in Communication Award |
NC Association of Government Information Officers |
1st Place for the WakeGOV Website |
| 2012 |
Joseph E. Hunt Distinguished Jurisdiction Award |
NC Association of Assessing Officers |
Outstanding Achievement in Tax Administration and Public Service for the Online Business Listing (OBL) Service |
| 2011 |
Award for Excellence |
NC State Treasurer's Office |
Wake Accountability Tax Check (WATCH) Portal
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| 2011 |
Award for Excellence |
National Association of County Information Officers |
Social Media Account Process
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| 2010 |
Digital Counties Survey Award |
Center for Digital Government |
6th Place for Populations of 500,000+
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| 2010 |
Excellence in Communication Award |
NC Association of Government Information Officers |
2nd Place Award for the 2010 Wake County Annual Report |
| 2009 |
Excellence in Communication Award |
NC Association of Government Information Officers |
2nd Place Interactive Media Award for the Parks, Recreation & Open Space Website on WakeGOV |
| 2009 |
Excellence in Communication Award |
NC Association of Government Information Officers |
2nd Place Social Media for WakeGOV Connect |
| 2008 |
Digital Counties Survey Award |
Center for Digital Government |
8th Place for Populations of 500,000+ |
| 2008 |
Best of the Web |
Center for Digital Government |
3rd Place for Best County Website |
| 2007 |
Digital Counties Survey Award |
Center for Digital Government |
10th Place for Populations of 500,000+ |
| 2007 |
Excellence in Communication Award |
NC Association of Government Information Officers |
2nd Place for the ReadyWake.org Website |
| 2005 |
Excellence in Communication Award |
NC Association of Government Information Officers |
1st Place for the Wake Reads Together Website |
| 2004 |
Digital Counties Survey Award |
Center for Digital Government |
8th Place for Populations of 500,000+ |
| 2003 |
Excellence in Communication Award |
NC Association of Government Information Officers |
3rd Place for the WakeGOV Redesign |
| 2003 |
Excellence in Communication Award |
NC Association of Government Information Officers |
2nd Place for the Wake Reads Together Website |