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Phone: 919-856-5800
Fax: 919-856-5630

Mailing Address:
P.O. Box 550
Raleigh, NC 27602

IT Director/CTO:
John Higgins

Chief Information & Innovation Officer:
Bill Greeves

Location:
Waverly F. Akins Wake County Office Building

Information Services

The Wake County IS Department serves the public by providing innovative, reliable and responsible technology solutions. The department is the primary technology provider for County departments. IS operates centrally managed operations and administration for enterprise, public safety and mission-critical systems, desktop and mobile services, network and telephone services, software development and management, and technical support and consultation to County departments and business partners. Additionally, IS provides leadership in the areas of business process re-engineering and works with the County Manager's Office to develop long-term technology strategies.


 
Mission
We serve our citizens by providing innovative,
reliable and responsible technology solutions.

Vision
To be recognized and valued for our collaboration and leadership in the delivery 
of citizen-centric solutions.

Goals
Foundation
Provide, maintain, update and expand technical infrastructure to create a foundation for the County's business operations; 

Collaboration
Collaborate with customers to design and implement effective and sustainable solutions in support of business needs; 

Re-Engineering
Identify and implement re-engineering efforts that will reduce costs for internal operations and expenses incurred by our customers; and 

Service
Improve access to County information and services. 
Values

Featured Initiatives

 

Awards & Recognitions

Year
 Open Menu 
Award Recognition
 Open Menu 
Presenting Organization
  
Details
​2016 ​Digital Counties Survey Award ​Center for Digital Government ​Wake County was named the number-one digital county of its size in the country in the Digital Counties Survey in recognition of technological programs and practices that are strategically aligned with community goals, particularly in the areas of open data, community outreach, governance and operations.
​2016 Award for Excellence N.C. Innovation Center Recognized for excellence in Digital Innovation by the North Carolina Innovation Center. The inaugural Innovation Awards aim to recognize forward-thinking leaders who are positively impacting the public sector through innovation in order to make government more effective, efficient and user-friendly for the citizens of North Carolina.
2015 Digital Counties Survey Award Center for Digital Government 4th among the largest counties in the United States for technology
2014 Digital Counties Survey Award Center for Digital Government
​8th Place for Populations of 500,000+
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2014 Award for Excellence NC3C
First Place in Annual Report Category
2013 Award for Excellence National Association of County Information Officers
​Best in Class for the Wake County Website
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2013 Best in Show National Association of County Information Officers
​The WakeGOV website at www.wakegov.com won "Best in Show" out of all categories in the NACIO Awards of Excellence competition.
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2013 Digital Counties Survey Award Center for Digital Government
Wake County placed in the top 10 county governments in the nation for their use of technology in the Digital Counties Survey conducted by the Center for Digital Government.
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2013 Pinnacle Award National Association of Government Webmasters
First place website, large population group, for the Wake County website at www.wakegov.com. Pinnacles Awards are judged by a group of web professionals from inside and outside of government web development, and are awarded to the best entries based on the following judging criteria: team size, content, organization, design, performance, flexibility, accessibility standards and interactivity.
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2013 Best of the Web Center for Digital Government
​Best of the Web finalist for the Wake County website at www.wakegov.com.
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2013 Achievement Award NACo
The annual Achievement Awards recognizes innovative county government programs and projects. Wake County Government was recognized with a 2013 NACo Achievement Award for the Wake County Government website redesign project at www.wakegov.com.
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2013 Excellence in Communication Award NC Association of Government Information Officers
Honorable Mention in Social Media for #WakeisGreat Instagram contest.
2013 Excellence in Communication Award NC Association of Government Information Officers
​First Place in Graphic Design for promotional and educational pieces related to opening of Justice Center.
2013 Grade A- Sunshine Review
Wake County's website was audited on February 1, 2013, by Sunshine Review for government transparency and given the highest score in North Carolina with an A-minus. Auditors noted that the website search function was excellent and the layout intuitive.
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2012 Digital Government Achievement Award Center for Digital Government
Wake Accountability Tax Check (WATCH) Portal
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2012 Digital Counties Survey Award Center for Digital Government
​10th Place for Populations of 500,000+
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2012 Excellence in Communication Award NC Association of Government Information Officers
​2nd Place Media Kit for the New WakeGOV Site Launch
2012 Excellence in Communication Award NC Association of Government Information Officers
1st Place Graphic Design for the WakeGOV Infographic
2012 Excellence in Communication Award NC Association of Government Information Officers
1st Place for the WakeGOV Website
2012 Joseph E. Hunt Distinguished Jurisdiction Award NC Association of Assessing Officers
Outstanding Achievement in Tax Administration and Public Service for the Online Business Listing (OBL) Service
2011 Award for Excellence NC State Treasurer's Office
Wake Accountability Tax Check (WATCH) Portal
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2011 Award for Excellence National Association of County Information Officers
Social Media Account Process
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2010 Digital Counties Survey Award Center for Digital Government
6th Place for Populations of 500,000+
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2010 Excellence in Communication Award NC Association of Government Information Officers
​2nd Place Award for the 2010 Wake County Annual Report
2009 Excellence in Communication Award NC Association of Government Information Officers
2nd Place Interactive Media Award for the Parks, Recreation & Open Space Website on WakeGOV
2009 Excellence in Communication Award NC Association of Government Information Officers
2nd Place Social Media for ​WakeGOV Connect
2008 Digital Counties Survey Award Center for Digital Government
8th Place for Populations of 500,000+
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2008 Best of the Web Center for Digital Government
3rd Place for Best County Website 
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2007 Digital Counties Survey Award Center for Digital Government
10th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
2007 Excellence in Communication Award NC Association of Government Information Officers
​2nd Place for the ReadyWake.org Website
2005 Excellence in Communication Award NC Association of Government Information Officers
​1st Place for the Wake Reads Together Website
2004 Digital Counties Survey Award Center for Digital Government
8th Place for Populations of 500,000+
2012_IS_digital_counties.jpg 
2003 Excellence in Communication Award NC Association of Government Information Officers
3rd Place for the WakeGOV Redesign
2003 Excellence in Communication Award NC Association of Government Information Officers
2nd Place for the Wake Reads Together Website

 



 

 

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         Wake County Departments & Agencies:

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