Information Services

Phone: 919-856-5800
Fax: 919-856-5630

Mailing Address:
P.O. Box 550
Raleigh, NC 27602

Chief Information Officer:
Bill Greeves

Location:
Waverly F. Akins Wake County Office Building

The Wake County IS Department provides centralized computer, systems administration, network and telephone services to County departments and authorized business partners. The Department serves more than 3,500 employees, contractors and business partners in approximately 209 different locations in Wake County. Currently, IS also supports a number of virtual offices, which consist of County staff working from their homes or business partner facilities. The offices are located within Wake County or surrounding counties.

The IS Department operates the County’s computer center and enterprise network and provisions, maintains and repairs computer devices ranging from personal computers to laptops to network printers and scanners. The County’s enterprise network integrates more than 4,500 PCs and computer devices in 30 major County facilities into one virtual local network at high speeds. The network is connected to the World Wide Web through a primary and secondary connection supplied by the North Carolina Research and Education Network (NCREN). The Department also supports mainframe, server and Web-based applications provided by vendors and written in-house. Department personnel provide business application consulting services, planning support and operational assistance through staff assigned to various projects and strategic initiatives.

In addition to day-to-day services, the Department also provides leadership and strategic direction for the technology infrastructure on which these services are based. In this capacity the Department identifies and analyzes new and replacement PC needs, as well as other automation network accessory needs and recommends a funding strategy using CIP allocations. It also recommends and implements associated standards related to server and desktop operating systems, enterprise-wide software, applications languages and databases, network connections and telecommunications systems to ensure that the County’s technological environment is enhanced and maintained in a cost-effective manner.

The work of the IS Department is guided by the following Vision, Mission and Goal statements.

IS Department Vision

Wake County IT strives to be a nationally recognized public sector leader in creating electronic solutions that help our community be a great place to live, learn, work and play.

IS Department Mission

Provide innovative, electronic options for delivering Wake County services that are viewed by our citizens as useful, cost-effective, easily accessed, and uncomplicated; and

Provide dependable and uncomplicated electronic options to Wake County government staff to improve efficiency and effectiveness in conducting the public’s business.

Goals

Goal One: LEADERSHIP

Create an environment where innovation and collaboration are encouraged, team and individual contributions are valued, and fiscal stewardship and accountability are required in the application of technology to the business of County governance.

Goal Two: APPLICATIONS

Make Wake County government accessible and easy to do business with by providing customer friendly, cost-effective electronic options for delivering information and services to the community, County employees and our municipal partners.

Goal Three: INFRASTRUCTURE

Create and sustain a stable, secure, scalable and recoverable technical environment that balances innovation with reliability to deliver information and services to the community, County employees and our municipal partners.

Goal Four: CUSTOMER SERVICE

Further the effective use of the County’s electronic environment by providing appropriate computer equipment, telecommunications services, technical systems administration, and asset management services to the organization and our municipal partners.

Awards & Recognitions

Award:

Presented by:

Department/Division:

Details:

Year	Award Recognition	Presenting Organization	Department/Division	Details
2013	Grade A-	Sunshine Review	Information Technology Services	Wake County's website was audited on February 1, 2013 by Sunshine Review for government transparency and given the highest score in North Carolina with an A-. Auditors noted that the website search function was excellent and the layout intuitive.
2012	Digital Counties Survey Award	Center for Digital Government	Information Technology Services	10th Place for Populations of 500,000+
2012	Digital Government Achievement Award	Center for Digital Government	Information Technology Services	Wake Accountability Tax Check (WATCH) Portal
2012	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services	1st Place for the WakeGOV Website
2012	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services	1st Place Graphic Design for the WakeGOV Infographic
2012	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services	2nd Place Media Kit for the New WakeGOV Site Launch
2012	Joseph E. Hunt Distinguished Jurisdiction Award	NC Association of Assessing Officers	Information Technology Services; Revenue	Outstanding Achievement in Tax Administration and Public Service for the Online Business Listing (OBL) Service
2011	Award for Excellence	National Association of County Information Officers	Information Technology Services; Public Affairs Office	Social Media Account Process
2011	Award for Excellence	NC State Treasurer's Office	Information Technology Services; Budget and Finance Department	Wake Accountability Tax Check (WATCH) Portal
2010	Digital Counties Survey Award	Center for Digital Government	Information Technology Services	6th Place for Populations of 500,000+
2010	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services; Public Affairs Office	2nd Place Award for the 2010 Wake County Annual Report
2009	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services; Parks, Recreation and Open Space	2nd Place Interactive Media Award for the Parks, Recreation & Open Space Website on WakeGOV
2009	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services; Public Affairs Office	2nd Place Social Media for WakeGOV Connect
2008	Best of the Web	Center for Digital Government	Information Technology Services	3rd Place for Best County Website
2008	Digital Counties Survey Award	Center for Digital Government	Information Technology Services	8th Place for Populations of 500,000+
2007	Digital Counties Survey Award	Center for Digital Government	Information Technology Services	10th Place for Populations of 500,000+
2007	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services; Public Affairs Office	2nd Place for the ReadyWake.org Website
2005	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services	1st Place for the Wake Reads Together Website
2004	Digital Counties Survey Award	Center for Digital Government	Information Technology Services	8th Place for Populations of 500,000+
2003	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services	2nd Place for the Wake Reads Together Website
2003	Excellence in Communication Award	NC Association of Government Information Officers	Information Technology Services	3rd Place for the WakeGOV Redesign

Published by Stephen R. Walston on Thursday, March 07, 2013.

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