This year we
completed the launch of our Public Health System and Dental System Portals, which allow our clinic patients to online and securely:
- Email their
providers directly
- See upcoming and past
appointments
- Email our billing staff
- See their medical history
- Save, print, email a copy of
their medical records
- Obtain their lab results
- Obtain a copy of their dental
records
Parents can access their
children's accounts, as well.
We have additional functionality
planned for the future and are completing a bid process for an Automated
Patient Appointment Reminder System that will integrate with the GE Centricity
Public Health system and provide:
- Feature provided by a service we
pay for monthly
- Supports Multipliable modalities
(Phone, email, text)
- Unlimited calls, texts and
emails
- 24 x 7 support
Caller ID shows Wake County
information.
Messaging
Messaging via the patient portal is customizable
based on provider, location, status and appointment types. We are able to track
all messaging by patient for auditing purposes and can
send procedure-specific information to patients.
Other features of the system include:
- New
patients receive specific instructions
- Messages
based on clinical alert flags
- Real-time messages to our customers and staff for emergencies, weather notices, etc.
- Ability
to have different people manage different segments of the application
- Deliver
messages in English, Spanish
- Ability
to schedule data transfers. (For security
reasons we would want to push data to customers vs. pulling data from their system.)
Reporting
Reports
can be separated by location/specialty and automatically sent to those
individuals. The system features a web
portal to view reports, and reports
can be sent by email to managers. Other features include:
- Easy, self-service access to
patient contact information, including the recordings of phone calls
- Ability
to show data on each health maintenance initiative (campaign) in real time
- Ability
to delegate staff to cover for people on vacation, or filling in for others
- Record
phone calls – Allow us to have access to these recordings
Integration with GE
- No-Show messaging is
configurable.
- Reminder results are populated
back into the schedule. (If the patient
asks for a cancellation or to reschedule)
Post-Procedure Messaging
- Ability to send messages after
an appointment
- Configurable
by appointment type
- Ability
to respond to answers given in the message (e.g., if we ask them if they've scheduled their follow up appointment and they respond with “no,” we can text them back and ask them to do
that)
Survey
patients
- Automatically
send patients a survey link after their appointment
- Survey
questions are customizable
- Won’t
send surveys if the patient has answered a survey in the past year/month
(Configurable)
- Automatic, self-service
reporting of survey statistics, results and answers