The Permit Portal Guide page is available to help you navigate Wake County's 24-hour online permitting system. This guide will help you set up an account, apply for permits and manage permits, using the permit portal. You can also access our "PERMIT PORTAL HOW-TO GUIDES" below. These step-by-step guides provide screen shots and information on how to use the permit portal.

WAKE COUNTY PERMIT PORTAL HOW-TO GUIDES   

Click on the links below to open a guide. 
 How to Register Trade Permit Guide-Permit Portal.pdf Apply for Trade Permits
 Logging in as a Registered User Schedule, Cancel, Results for Inspections Guide-Permit Portal.pdf Schedule, Cancel, Results for Inspections
Apply for a Permit or Plan Guide-Permit Portal.pdf Apply for a Permit in the Permit Portal Add Project Managers and Subcontractors Guide-Permit Portal.pdf Add Project Managers and Subcontractors
Apply for Multiple Permits Guide-Permit Portal.pdf Apply for Multiple Permits Review and Attach a File to the Permit Portal.pdf Add and View Documents in the Permit Portal
Single Family Home Guide-Permit Portal.pdf Apply for a Single-Family Home Frequently Asked Questions-Permit Portal.pdf Frequently Asked Questions
Single Family Home Guide-Permit Portal.pdf Pay Invoices in the Permit Portal

 

Steps to set up an account, apply for permits and manage permits using the permit portal:

Step 1: Setting up an account in the permit portal

To register an account in the permit portal, you will need to navigate to the permit portal log-in page and select "Create a New Account." Enter your email address for your account. You will be sent a confirmation email from the permit portal with a link to verify your email address. Enter a new password for your account and fill out the required information. When this step is completed, you are now ready to start using the permit portal. 

Step 2: Applying for a permit in the permit portal

When you submit your online permit application in the permit portal, your application will be automatically issued a permit number. The Wake County Permit Technicians will receive the online permit application, review the permit information and create the required reviews.
Permits under review can be found under the "Pending" tab in the permit portal dashboard.
 
When the status of a review changes, you will receive an automated email informing you that the review is approved or requires attention. To see the review status or the required corrections, navigate to the permit portal dashboard and select "Pending Permits" then click on the permit number. Once in the permit, click on the "Reviews" tab to see the required reviews and any needed corrections under "Details." Each review item will be assigned to a Wake County staff member that will be listed under each review. You can contact the Wake County P&I staff by email or phone. Link: Wake County P&I Staff Directory 

Step 3: Submitting additional information or revised plans

If the permit application or submitted documents require additional information or re-submittal, you will be notified by an automated email from the permit portal informing you that your permit requires attention. If you are required to submit additional information or new documents, you can add them under the "Attachments" tab in the permit. 
 
Please contact the Wake County permit staff member that is assigned to the review and inform them once the corrections have been added to the permit, as the system does not notify Wake County staff when the permit application has been updated.

Step 4: Paying invoices in the Permit Portal

When all required permitting reviews have been completed, you will be notified by an automated email from the permit portal informing you that your permit is ready to be issued and fees are due. To pay the permit invoice, log-in to your permit portal account, select “View” on the permit portal dashboard. Then select “My Invoices”. Locate the invoice number and select “Add to Cart.” The permit portal has a $3,000 limit on fees that can be paid online. If your invoice is above this limit, you will need to pay this invoice in person at Wake County Inspections & Permits Office, 336 Fayetteville St., Suite 101, Raleigh, NC 27601.
 
Once the invoice fees are paid, the Wake County permit technicians will receive a notification that the fees have been paid and will issue the permit.

Step 5: Print out Wake County approved and stamped documents

Once the permit has been issued, you will receive an automated email from the permit portal informing you that your permit has been issued. Wake County Inspections & Permits requires the Wake County approved/stamped building plans, site plans and the Wake County permit card to be onsite for all required inspections. You can access the Wake County approved / stamped documents by accessing your permit in the permit portal and navigating to the “Attachments” tab in the permit. Locate and print the Wake County stamped documents.

Step 6: Scheduling and seeing the results of inspections using the permit portal.

You can schedule inspections using the permit portal by selecting the “Active" tab, then select the permit number to schedule an inspection. Select the “Inspections” tab and select the inspection you would like to schedule. You can schedule inspections from next business day to 5 business days in advance. Some inspections are in prerequisite order, meaning they cannot be scheduled until other inspections have been approved. After an inspection has been performed you will receive an automated email from the permit portal informing you if the inspection has passed or failed and the required corrections. You can also view the results of an inspection by accessing your permit in the permit portal and selecting the “Inspections” tab. Click on the inspection number to open the inspection screen to see the results. If the inspection did not pass, you can view the inspector’s comments and required corrections by selecting "Checklist.”
 

Tips for using the Permit Portal:

Do not use your internet browser’s back button when applying for a permit. If you use your internet browser’s back button it will start the application process over and you will lose your progress. Instead, use the back button in the Permit Portal application.
 
You can select the “Save Draft” button to save your progress in the application at anytime.
 
When searching for an address in the location screen, only search by street number and street name. DO NOT USE STREET TYPE (e.g., drive, lane, street, way). If you use street type, you will not receive any results.
 
Sub-contractors are added as Contacts in the permit. If you search for a subcontractor and do not receive any results, you can add the sub-contractor manually. When adding them manually, list them as an Applicant and not as a trade contractor or you will receive an error message.
 
You can have multiple project managers listed as contacts to a permit. Project managers will need to have their own Permit Portal account to be able to schedule, cancel inspections and pay fees. Project managers that will need to pay fees will need to be listed as billing contacts on the permit.
 
Wake County Inspections & Permits requires all attachments to be in PDF file format.
 
You can add required corrections or revised plans for reviews, to the permit, as documents in the attachments tab of the permit. Please inform the Wake County P&I staff member requesting this information, as the permit portal does not notify Wake County staff when permits have been updated. Link: Wake County P&I Staff Directory
 

FAQs about the Permit Portal

How do I amend a permit using the permit portal?

To amend a permit in the permit portal, you will need to attach your new plans, site plan and a description of why you are amending the permit under “Attachments” in the permit portal. Then contact the Wake County Permit Technicians by email at idpp.permitting@wakegov.com 

How do I add a subcontractor to my permit in the permit portal?

Subcontractors are added to permit as “Contacts” in the permit portal.

How do I find and print my certificate of occupancy?

Certificate of occupancies are attached to permits under the “Attachments” tab in each permit. To locate the permit after it has been completed, you will need to select “View” in the dashboard and select “My Permits.” Click on the permit number and select “Attachment.” Click on the Certificate of occupancy file to open and print.

How do I pay my invoices or re-inspection fees?

You can pay invoices and re-inspection fees using the permit portal when you log-in to your permit portal account, select “View” on the permit portal dashboard. Then select “My Invoices.” Locate the invoice number and select “Add to Cart.” The permit portal has a $3,000 limit on fees that can be paid online. If your invoice is above this limit you will need pay this invoice in person at Wake County Inspections & Permit office.

How do I find out the status of my permit or inspections?

You will receive automated emails from the permit portal system when the status of a review or inspection has changed. You can also access your reviews and inspections status when you log-in to you permit portal account and selecting the “Active” tab, then select the permit number and click on the review or inspections tab.