GoWake Access is currently in the early phases of launching a pilot project studying the use of microtransit in the northeastern areas of Wake County. Microtransit is an on-demand service (similar to Lyft or Uber) that allows users to request same-day service from a pickup location to a specified location. The study area includes the towns of Zebulon, Rolesville, Wendell and the surrounding unincorporated areas. The project aim is to launch an on-demand service that provides residents with greater access to jobs, school, healthcare and other essential services.

These areas lack mobility options for access to regional commuter and local fixed route transit services, such as GoRaleigh and GoTriangle. Currently, GoWake Access does not have the capacity to provide same-day service or to meet the demand for next-day service.

Northeast Wake County Rural Microtransit Zone map

Implementing microtransit services to this mobility-deprived area will enrich the lives of thousands of residents by connecting them with local medical providers, the regional human service center, jobs, grocery stores, pharmacies and connections with commuter services and fixed route services.

Wake County has contracted with KFH Group to conduct the study. KFH brings a wealth of knowledge in transit planning and new technologies.

Current Project Status: Phase 1, initial study and community outreach

We want to hear from you! Take our survey about this on-demand service and help GoWake plan for increased transit opportunities.

Project Phase Task Est. Completion Date

Phase 1
Request for Proposal for consultant 6/25/2020
Select Vendor 11/4/2020
Initial Study Completed, & RFP released for operations contract 2/1/2021

Phase 2
Select vendor for operations RFP 3/1/2021
NE Microtransit service begins 4/1/2021
Annual Evaluation of Recommendations March 2022
Final 6 months of project and determination of needed adjustments September 2022
Project complete; local decision to continue microtransit February 2023

Additional Information

For questions about the Northeastern Microtransit Project, please contact Anita Davis-Haywood at anita.davis@wakegov.com or 919-623-2163.