For more information about COVID-19, please visit the Wake County Information Page.

If you have further questions, please call 919-856-7044.

In the interest of all of our passengers' safety, GoWake Access is discouraging all non-essential travel. Before you travel, please contact your destination to ensure that they are open and operational.

Reminder to all GoWake passengers: Trips must be canceled at least one hour prior to your scheduled pick-up. If you do not cancel at least one hour prior to your scheduled pick-up, you will be subject to our no-show policy (pg. 5). 

A message from our vendor, MV Transportation:

INCREASED VEHICLE CLEANING STANDARDS

In collaboration with our national cleaner supplier, ZEP, we have identified a product well-suited for deeper vehicle disinfecting, Spirit II, that will be made available where needed to be used in conjunction with the current cleaners. 

Zep Spirit II is a Zep GreenLink product with an improved formula. It is a ready-to-use, hospital-grade, non-phenolic, germicidal cleaner and deodorant. It will quickly cut through grease and heavy soil. Spirit II will kill Tuberculosis, Canine Parvovirus, and HIV-1 on pre-cleaned, inanimate, non-porous surfaces. It conforms to CDC Bloodborne-Pathogens procedures for environmental surfaces. Use of Zep Spirit requires no dilution, mixing or measuring required. EPA registered. Zep Spirit II (EPA Reg # 1839-83-1270) has demonstrated effectiveness against viruses similar to 2019 novel coronavirus-Wuhan (also 2019-nCoV) on hard non-porous surfaces. Therefore, this product can be used against 2019 novel coronavirus-Wuhan (also 2019-nCoV) when used in accordance with the directions for use against Human Rotavirus, Rhinovirus Type 39, Hepatitis A virus, Poliovirus Type 1, and Canine Parvovirus on hard, non-porous surfaces. Refer to the CDC website (https://www.cdc.gov/coronavirus/2019-ncov/index.html ) for additional information. 



Until further notice, clients may only pick up bus passes and gas cards on Wednesdays and Fridays, from 9 a.m.–noon. Any Medicaid client who requests either bus passes or gas cards must do so via fax. Please fax all documents to 919-743-4777. Call 919-212-7005 if you have any questions.








NC 2-1-1 is an information and referral service provided by United Way of North Carolina. Accessible via an easy-to-remember, three-digit number, families and individuals can call to obtain free and confidential information on health and human services and resources within their community.
 

TRACS is now GoWake Access! 

Need a ride? GoWake Access can help!

Our program provides door-to-door, shared-ride service. We provide transportation to those in the general public who:
  • Are age 60 or older,
  • Have a disability,
  • Need work-related transportation, 
  • Reside in rural service zones of Wake County, or
  • Participate in a sponsored eligible service (Medicaid, Public Health, Work First). Please contact your Case Worker for eligibility.

Where do we serve?

We provide elderly, disabled and employment trips to and from all areas of Wake County. Rural transportation services are offered by zone: 

​Northern ​Areas surrounding Wake Forest and Rolesville
​Eastern ​Areas surrounding Knightdale, Wendell and Zebulon
Southern ​Areas surrounding Garner
Southwest ​Areas surrounding Fuquay-Varina, Holly Springs, Apex and Morrisville
  

How do I get a ride?

To reserve your seat, call 919-212-7005. General public passengers (non-Medicaid) may only call in for trip reservations. 

If you are an established Medicaid client, you have the option to call 919-212-7005, or reserve your trip via the online portal (email not required). 

Only Medicaid passengers may use the online portal for trip reservations. Non-Medicaid trips requested via the online portal will not be accepted. 

In order to schedule a trip, you must have the both the origin and destination address. If you do not have both addresses available at the time of the call, your trip will not be scheduled.

Service is available by reservation on a first-come, seat-available basis. General public riders must call the day before the trip to schedule a ride. Medicaid recipients must call 3 business days prior to appointment to schedule a ride. If you are planning on traveling outside of the County, it is strongly recommended that you call at least 5 business days in advance of your trip.

Transportation services are provided Monday through Saturday from 6 a.m. to 6 p.m., excluding holidays.

If you need to cancel a trip, call 919-996-3444. Cancellations must be made at least one hour prior to your scheduled pick-up time. 

Am I eligible?

Below are programs that provide transportation for Wake County residents.

Medicaid Transportation

Adults and children authorized to receive Medicaid transportation can receive transportation option to and from a medical appointment that is covered by Medicaid. See our Medicaid information page for more information.

Cost: No fare.

Elderly Disabled Transportation Assistance (EDTAP)

Adults aged 60+ and children and adults with a disability. Verification for age or disability may be requested by the reservation staff.

Cost: $2 for trips within the same zone, or $4 for trips traveling to a different (see map).

Rural General Public (RGP) Transportation

For residents of Wake County who live in a rural zone, or are traveling to a rural zone. 

Cost: $2 for trips within the same zone, or $4 for trips traveling to a different (see map).

Employment

Employment transportation is available to and from a job, or for a job interview. Verification of employment may be requested at any time by the reservation staff.

Cost: $2 for trips within the same zone, or $4 for trips traveling to a different (see map).

Wake Transit Plan General Public

As a result of the Wake Transit Plan, for residents of Wake County who are traveling outside of Raleigh or Cary are eligible for transportation.

Cost: $2 for trips within the same zone, or $4 for trips traveling to a different (see map).



How do I pay for service?

There is a nominal charge per person, per trip for GoWake Access services: 

​In Zone ​$2.00
​Out of Zone ​$4.00
 

Our drivers accept exact fares only. No change will be provided. 


*Riders who participate in a sponsored eligible service do not pay for transportation.*

Want to leave a comment about your trip?

For a commendation or a complaint to be filed, the customer must call the Wake County Transportation Call Center at 919-212-7005 and press option 4 or contact the Consumer Experience Team directly at 919-212-7155. Complaints may also be filed online

Complaints must be reported within 48 hours of the incident.


Please see our Complaints Policy for more information.


Public Notice 

This is to inform the public of mandatory changes to the GoWake Access rural transportation program and service area that went into effect on July 1, 2016.  

The North Carolina Department of Transportation updated its definition of non-urbanized areas eligible for some transportation services. As a result, individuals who have used the GoWake Access service may live in an area that is no longer eligible for some GoWake Access services. 

Additionally, grant funding has been reduced for the GoWake Access program, while program costs have increased. These changes may affect the availability of trips for our riders. The fare paid by the rider will not change, remaining either $2 or $4 each way. 

See our map for eligible areas. You can also call 919-212-7005 with questions about how you may be affected by these mandatory program changes.


Title VI Notice to the Public

Wake County Human Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Wake County Human Services.

For more information on the Wake County Human Services civil rights program, and the procedure to file a complaint, call 919-212-7155 (TTY 800-735-2962), email psnelling@wakegov.com or visit our administrative office at Wake County Human Services: 220 Swinburne Street, Room 2161, Raleigh NC 27610.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave. SE, Washington, D.C. 20590.

If information is needed in another language, call 919-212-7155.


 

Civil Rights Protections 

GoWa
ke Access is committed to operating transportation programs and services without regard to disability, race, color or national origin, in accordance with applicable federal statutes: 
  • Title II of the Americans with Disabilities Act
  • Title VI of the Civil Rights Act 

Reasonable Modification Public Notice

Go
Wake Access is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully utilize GoWake Access's programs and services because of a policy or procedure that has been established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a Request for Modification of Policy/Procedure Form, which is available online at or by calling 919-212-7360 (TTY 800-735-2962). All requests for reasonable modifications to GoWake Access policies or procedures will be considered on an individual basis. Please note that GoWake Access may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden. Requests for modifications might also not be granted if the director determines that the service can be fully utilized without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, GoWake Access will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.