• All Medicaid programs and community resources must be considered first in supporting your unmet health and safety needs in the community.
  • In order to meet case management requirements for the program, case managers are required to make contact with all clients at least monthly, conduct a face-to-face visit with the client at least quarterly and conduct an annual assessment with the client and develop an Adult and Family Service Plan with the client and others involved with care and services for the client.
  • In order to meet financial requirements for the program, clients are required to account for all program funds by submitting receipts, money orders, statements and/or bills equal to the monthly check received that meet their basic unmet needs documented in the Adult and Family Service Plan or that meet basic unmet needs in emergency situations.
  • In addition, if your case manager cannot verify that you are using the authorized program funds for your unmet health and safety needs via paid bills and receipts on your budget and service plan, your eligibility for the program may be terminated.
  • To ensure quality services, the case manager monitors the services the client is receiving through direct observation, client reports and review of provider services. When monitoring reveals a change in the client’s needs, situation or condition, case managers must consider changing the Adult and Family Service Plan.