What Is Protective Services? 

Adult Protective Services is mandated by N.C. General Statute 108A to evaluate reports of  abuse, caretaker neglect, self neglect and/or exploitation of consumers that: 
  • are 18 years of age and older who for purposes reside in Wake County.
  • are disabled, meaning the consumer cannot complete daily activities or handle his/her affairs or protect interests.
  • are being abused, neglected by caretaker(s), self neglecting and/or exploited.
  • have no one willing, able and responsible to obtain essential services.
  • unable and unwilling to obtain essential services him or herself.

If an Adult Protective Services (APS) report meets the criteria above and is accepted as an evaluation, the APS worker has up to 72 hours to initiate the evaluation depending on the urgency of the consumer's situation.

The APS worker then has up to 30 days to complete a thorough evaluation of cases of abuse and neglect and up to 45 days in case of exploitation.  Please note that during evaluation, the APS worker cannot provide direct services.

Finally, if the APS worker substantiates that the consumer is disabled, and is being abused, neglected, and/or exploited and in need of protective services after the thorough evaluation is conducted, the APS worker can mobilize services such as home health care, petition for Guardianship, and assist with long term care placement.




Disabled adults are vulnerable to abuse, neglect, and exploitation. 

Abuse – Willful infliction of physical pain, injury, mental anguish, unreasonable
              confinement or willful deprivation by caretaker of
services that are necessary to
              maintain mental/physical health.

Caretaker Neglect – Failure of the caregiver to provide services to maintain the physical/ 
                                 mental health of the disabled adult.
Self-Neglect – Disabled adult who lives alone or has no caregiver and is not able to
                        provide necessary services to maintain her mental/
physical health.
Exploitation – Illegal or improper use of the disabled adult or his/her resources for another's profit or advantage. 


Agency Information:

Wake County Adult Protective Services receives reports of abuse, neglect and/or exploitation through the APS Intake and Referral Line. If you have information that a Wake County consumer, who is disabled, is being abused, neglected and/or exploited and has no one that is willing to advocate for him or her, or cannot advocated for himself or herself, please call 919-212-7264.
If APS criteria are not met or you are calling to seek information regarding community resources for the elderly, the Intake worker will do his or her best to direct you appropriately and compassionately.


Additional Resources: 

Elder Abuse

Public mental health, developmental disability and substance abuse services are managed by Alliance Behavioral Healthcare. The phone number for Alliance Behavioral Healthcare is 1-800-510-9132

UNC Healthcare provides a specialized crisis center where clients can walk in to receive a professional mental health assessment and referrals to services, including psychiatric hospitals.
  • Appointments are not needed, but a wait time of several hours is likely
  • The center is open 24 hours a day, 7 days a week
  • Wake Crisis and Assessment Services  
    (at WakeBrook Campus: 107 Sunnybrook Road,  Raleigh, NC  27610, 984-974-4830)

Crisis situations are often best resolved in the client's home setting and the Mobile Crisis Team is available:

  • 24 hours a day
  • 7 days a week to respond to urgent situations
  • They have an average response time of two hours
  • Professionals will speak with the client and caregivers during a visit
  • This service is provided by: Therapeutic Alternatives, 1-877-626-1772



 8:30 AM–5 PM




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