The Food Assistance Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. It helps eligible low-income households buy the food they need for a nutritionally adequate diet.

How does it work?

Food Assistance is issued through Electronic Benefit Transfer (EBT), which means that benefits are deposited monthly into the household's EBT account. Households are issued a card and pay for their groceries at food stores by using the card, which works like a debit card, at the checkout counter. The cost of the purchased groceries is deducted electronically from the EBT account.

Visit the USDA's website to find a retailer near you that welcomes SNAP EBT customers.

Am I eligible?

To receive Food Assistance, you must meet the following requirements:
  • You must be a US Citizen or qualified legal immigrant
  • You must have, or have applied for, a Social Security number
  • You must meet the income and reserve requirements
You can now check to see if you are eligible online for FNS online at ePASS.
NC ePASS is a secure, Internet-based solution that provides a quick and easy way for clients and customers to see if they are eligible for services and to complete an application online. Click on the "Am I Potentially Eligible" icon.

If you have questions about your current Food Assistance monthly benefit amount and wish to contact someone, you may contact us in the following ways: 

  1. Email us at or

  2. Call our WCHS Customer Support Center at 919-212-7000 and navigate the menu by selecting your language, then press '0' to continue to the second menu.  On the second menu select '1' to access Food Assistance information, and then press '5' to reach a Customer Service Representative.


How do I apply?

Clients can apply to the Food Assistance Program in one of the following ways:



NC ePASS is a secure, Internet-based solution that provides a quick and easy way for clients and customers to see if they are eligible for services and to complete an application online. Customers are highly encouraged to apply online to streamline the application process.


Clients may download, complete and then mail the Food Assistance Application to Wake County Human Services at the following address:

Post Office 46833
Raleigh, NC 27610
Attn: Box 58

Clients may also request that an application be mailed directly to them by calling the WCHS Customer Support Center at 919-212-7000, and press zero "0" at the main menu to access Food Assistance information or to speak with a Customer Service Representative. .



Clients may also apply in person at any of the following Human Services locations:

Looking for a listing of resources or locations that you can use to supplement or replace your food needs while waiting for your benefits to be

EBT Balance by Text Message

 *New*  Now you can get your EBT balance on your cell phone via text message!  You can always know your EBT card balance! To register to get your EBT balance by text message, go to EBTEdge website and follow these steps:

  1. Click on the Cardholder Login link on the left side of the page.
  2. Log into the site by entering your EBT Card Number and PIN.
  3. Click on the Register for Mobile TXT Messaging link at the top, right side of the screen.
  4. Enter your cell phone number and select your cell service from the drop-down list.
  5. Enter your EBT card number and nickname your card, if you wish.
  6. Read the Terms and Conditions then check the box to accept.
  7. You will receive a text message with a 6-digit code. Enter that code online into the website. Click Continue.
  8. You are now registered! Simply send a text message to 42265 to confirm your registration!

Once you are registered, you can always get your balance by texting the letters "BAL" to 42265 to see your current balance.

You can see your last 5 transactions by texting the letters "MINI" to 42265.