NOTE: You do not need to come into the office to apply for assistance – there are several alternatives, and the office is only open to pick up and drop off applications. Click the image below to apply online. 


The North Carolina Department of Health and Human Services announced that households can easily apply for the Low-Income Energy Assistance Program (LIEAP) and the Crisis Intervention Program (CIP) at

Heating Bill Assistance

As temperatures drop, heating costs can rise. Wake County’s heating bill assistance programs can offer relief for residents behind on their bills and facing a utility cutoff.

We offer the Crisis Intervention Program (CIP) for heating and cooling, and the Low Income Energy Assistance Program (LIEAP) is our seasonal heating assistance program (early application in December; regular applications, January 1–March 31, 2021). You may use the applications below for either program:


If you need a paper application, please email your request to or call 919-212-7000.


Due to COVID-19, we encourage residents to apply online at or through phone or email.
We also administer the "Limited Moratorium of Termination of Services" program.
Regulated utility companies cannot discontinue service from November 1 through March 31 of each year for certain eligible households that:
  1. Contain a member who is elderly (age 65 or over) or is disabled;
  2. Cannot pay the utility bill in part or in full;
  3. Meet the eligibility requirements for the Low Income Energy Assistance Program (LIEAP); and
  4. Have been certified as being eligible for LIEAP. The household does not actually have to receive assistance through LIEAP to qualify.
NOTE: If approved, you will still be responsible for all billed charges but will have flexibility to make payments, as you can, between November 1, 2020, and March 31, 2021. In April, any remaining balance becomes due.
Please fill out, sign and return this Moratorium Form to apply.


Due to COVID-19, you can mail, drop off, email or fax your completed application. In addition, you may submit an application by telephone. To request a telephone application, please email your name and phone number to or call 919-212-7000 and let them know you want to apply by phone so they can get your contact information for a return call.
You may sign your completed application electronically or a telephonic signature can be taken during the phone interview.
If you need to have an application mailed to you, please email your request to or call 919-212-7000.
If you are unable to apply online, over the phone or through the mail, applications can be picked up from the lobby of the Swinburne Building, located at 220 Swinburne St., Raleigh, NC 27610, or at one of the Regional Centers listed below.
Fax: 919-212-7085



P O Box 46833
Raleigh, NC 27620-6833
Drop off completed applications or pick up an application at one of our locations:
The caseworker assigned to your application will call you to complete your application process and let you know if additional information is required. It is VERY important that you include a phone number where you can be reached, because your application cannot be processed without the phone interview. Staff will work with you to obtain any additional needed information.

CIP – Crisis Intervention Program
*** As of July 1, 2020, funding is now available. Please follow the directions above to apply for assistance by mail/fax/email.  ***
Notice: Many service providers are suspending disconnections due to COVID-19. Contact your vendor to learn their current disconnection policy.
CIP is available July 1 until June 30, or until funds are exhausted. CIP is a program that provides assistance to low-income families who are experiencing or in danger of experiencing a heating- or cooling-related emergency. A household is in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency, and sufficient, timely and appropriate assistance is not available from any other source.
Heating season begins in October, determined as the weather changes, as the program begins providing assistance for the primary heating source (electricity, natural gas, propane, wood, etc.) for eligible residents.
Currently the requirement to apply for CIP in person is waived.  Please see the instructions at the top of this page on how to apply.  Applications can be accepted when a past due or final notice has been received*, when your power is already disconnected, or to establish new service.   *** Disconnection notices are no longer required, but the customer must have a past-due balance. Because of the high volume of applications, please do not wait until the day of your disconnection to apply.
*If a resident has an extension, they cannot apply until the extension has expired and a final notice has been issued.


LIEAP – Low Income Energy Assistance Program


The Low Income Energy Assistance Program (LIEAP) provides a one-time (per heating season) heating supplement for low-income families. Applications for 2020–2021 heating season will begin December 1, 2020, and continue through March 31, 2021, or until funds are exhausted.

Early Application Period: The office will be accepting applications from households with a person aged 60 or more, or someone receiving benefits from the NC Division of Aging and Adult Services, from Tuesday, Dec. 1, through Thursday, Dec. 31, with the exception of December 24–28, when Wake County Human Services will be closed.
Regular Application Period: All households may apply from Monday, Jan. 4, 2021, through Wednesday, March 31, 2021, at 5 p.m.
Residents can submit applications in person or via mail, fax or email. Please see above for contact information.
To be eligible, a person must:
  • Have at least one U.S. citizen or non-citizen who meets eligibility criteria;
  • Have income equal to or less than 130 percent of the federal poverty limit, such as:
    • For a household of one, an income of $16,236 or less
    • For a family of four, an income of $33,480 or less;
  • Have resources, such as saving and checking accounts and cash on hand, at or below $2,250; and
  • Be responsible for their heating cost.

Due to COVID-19, you can drop off, email or fax your completed application.
If you need an application, please email your request to or call 919-212-7000 to make your request.
Once your completed application is assigned, a staff person will telephone you to conduct the interview – please be sure to include your phone number on your application. Staff will inform you of any additional information we might need.
You will need to sign your PDF application using your mouse or finger in Adobe Acrobat – instructions can be found near the top of this page.
Where to take your completed application:
Contact Information
P O Box 46833
Raleigh, NC  27620-6833
Other Resources   
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