CIP – Crisis Intervention Program
CIP is available July 1 until June 30, or until funds are exhausted. CIP is a program that provides assistance to low-income families who are experiencing or in danger of experiencing a heating- or cooling-related emergency. A household is in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency, and sufficient, timely and appropriate assistance is not available from any other source.
Heating season begins in October, determined as the weather changes, as the program begins providing assistance for the primary heating source (electricity, natural gas, propane, wood, etc.) for eligible residents.
Residents must apply for CIP in person. Applications can be accepted when a final notice or disconnection notice has been received*, when your power is already disconnected, or to establish new service. Please bring bill/account information, current income/pay and identification. 
*If a resident has an extension, they can not apply until the extension has expired and a final notice issued.
LIEAP – Low Income Energy Assistance Program
The Low Income Energy Assistance Program (LIEAP) provides a one-time (per heating season) heating supplement for low-income families. Applications for 2019-2020 heating season will begin December 2, 2019 and continue through March 31, 2020, or until funds are exhausted.
The office will be accepting applications from households with a person aged 60 or more, or someone receiving benefits from the NC Division of Aging and Adult Services from Monday, Dec. 3, through Monday, Dec. 31, with the exception of December 24–26, when Wake County Human Services will be closed. All households may apply from Wednesday, Jan. 2, 2019, through Friday, March 29, 2019.
Residents can submit applications in person, via mail, via fax or via email. Please see below for location and contact information. 
To be eligible, a person must:
·         Have at least one U.S. citizen or non-citizen who meets eligibility criteria 
·         Have income equal to or less than 130 percent of the federal poverty limit, such as: 
o    For a household of one, an income of $15,782 or less 
o    For a family of four, an income of $32,630 or less 
·         Have resources, such as saving and checking accounts, cash on hand, at or below $2,250  
·         Be responsible for their heating cost 


Where to Apply
Contact Information
220 Swinburne St.
Raleigh, NC 27610
Other Resources   
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