Application must be completed, printed, signed and submitted via mail, fax or email. 
Fax: 919-212-7085



220 Swinburne St.
Raleigh, NC 27610


CIP – Crisis Intervention Program
*** Currently Crisis program has limited funding ***
Notice: Many service providers are suspending disconnections due to COVID-19. Contact your vendor to see what their current disconnection policy is.
CIP is available July 1 until June 30, or until funds are exhausted. CIP is a program that provides assistance to low-income families who are experiencing or in danger of experiencing a heating- or cooling-related emergency. A household is in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency, and sufficient, timely and appropriate assistance is not available from any other source.
Heating season begins in October, determined as the weather changes, as the program begins providing assistance for the primary heating source (electricity, natural gas, propane, wood, etc.) for eligible residents.
Residents must apply for CIP in person. Applications can be accepted when a final notice or disconnection notice has been received*, when your power is already disconnected, or to establish new service. 
*If a resident has an extension, they can not apply until the extension has expired and a final notice issued.
LIEAP – Low Income Energy Assistance Program
The Low Income Energy Assistance Program (LIEAP) provides a one-time (per heating season) heating supplement for low-income families. Applications for 2020-2021 heating season will begin December 1, 2020 and continue through March 31, 2021, or until funds are exhausted.
Early Application Period: The office will be accepting applications from households with a person aged 60 or more, or someone receiving benefits from the NC Division of Aging and Adult Services from Tuesday, December 1, through Thursday, December 31, with the exception of December 24–28, when Wake County Human Services will be closed. 
Regular Application Period: All households may apply from Monday, January 4, 2020, through Wednesday, March 31, 2020, at 5 p.m.
Residents can submit applications in person, via mail, via fax or via email. Please see above for contact information.
To be eligible, a person must:
  • Have at least one U.S. citizen or non-citizen who meets eligibility criteria 
  • Have income equal to or less than 130 percent of the federal poverty limit, such as: 
    • For a household of one, an income of $16,236 or less 
    • For a family of four, an income of $33,480 or less 
  • Have resources, such as saving and checking accounts, cash on hand, at or below $2,250  
  • Be responsible for their heating cost 
Where to Apply
Contact Information
220 Swinburne St.
Raleigh, NC 27610
Other Resources   
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