NOTICE: Public comment is being sought on North Carolina’s proposed Low-Income Home Energy Assistance Program (LIHEAP) Block Grant Plan. This plan is completed each fiscal year and outlines how grantees will operate the Energy programs.

Read more on the proposed plan here:

Leave a public review via the button below:

Due to COVID-19, your completed application can be mailed, dropped off, emailed or faxed.
Currently, State policy does not allow us to accept "electronic" or typed signatures or initials. You need to use the draw feature (using your mouse or your finger) to sign your name since we cannot accept a "typed" signature or initials. Click below for instructions on how to sign a PDF file: 
If you need to have an application mailed to you, please email your request to or call 919-212-7000 to make your request.
Applications can also be picked up from the lobby of the Swinburne Building, located at 220 Swinburne St., Raleigh, NC 27610.
Fax: 919-212-7085



P O Box 46833
Raleigh, NC 27620-6833
The caseworker assigned to your application will call you to complete your application process and let you know if any additional information is required. It is VERY important that a phone number where you can be reach is included, because your application cannot be processed without the phone interview. Staff will work with you to obtain any additional information that is needed.

CIP – Crisis Intervention Program
*** 7/1/2020: Funding is now available. Please follow the directions above to apply for assistance by mail/fax/email.  ***
Notice: Many service providers are suspending disconnections due to COVID-19. Contact your vendor to see what their current disconnection policy is.
CIP is available July 1 until June 30, or until funds are exhausted. CIP is a program that provides assistance to low-income families who are experiencing or in danger of experiencing a heating- or cooling-related emergency. A household is in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency, and sufficient, timely and appropriate assistance is not available from any other source.
Heating season begins in October, determined as the weather changes, as the program begins providing assistance for the primary heating source (electricity, natural gas, propane, wood, etc.) for eligible residents.
Currently the requirement to apply for CIP in person is waived.  Please see the instructions at the top of this page on how to apply.  Applications can be accepted when a past due or final notice has been received*, when your power is already disconnected, or to establish new service.   *** Disconnection notices are no longer required but the customer must have a past due balance.
*If a resident has an extension, they can not apply until the extension has expired and a final notice issued.


LIEAP – Low Income Energy Assistance Program


The Low Income Energy Assistance Program (LIEAP) provides a one-time (per heating season) heating supplement for low-income families. Applications for 2020-2021 heating season will begin December 1, 2020 and continue through March 31, 2021, or until funds are exhausted.

Early Application Period: The office will be accepting applications from households with a person aged 60 or more, or someone receiving benefits from the NC Division of Aging and Adult Services from Tuesday, December 1, through Thursday, December 31, with the exception of December 24–28, when Wake County Human Services will be closed. 
Regular Application Period: All households may apply from Monday, January 4, 2020, through Wednesday, March 31, 2020, at 5 p.m.
Residents can submit applications in person, via mail, via fax or via email. Please see above for contact information.
To be eligible, a person must:
  • Have at least one U.S. citizen or non-citizen who meets eligibility criteria 
  • Have income equal to or less than 130 percent of the federal poverty limit, such as: 
    • For a household of one, an income of $16,236 or less 
    • For a family of four, an income of $33,480 or less 
  • Have resources, such as saving and checking accounts, cash on hand, at or below $2,250  
  • Be responsible for their heating cost 

Due to COVID-19, your completed application can be dropped off, emailed or faxed. 
If you need to have an application mailed, please email your request to or call 919.212.7000 to make your request.
Once your completed application is assigned, a staff person will telephone you to conduct the interview - please be sure your phone is included on your application.  The staff will inform you of any additional information we might need. 
You will need to sign your PDF application using your mouse or finger in Adobe Acrobat – the instructions can be found near the top of this page.
Where to take your completed application:
Contact Information
P O Box 46833
Raleigh, NC  27620-6833
Other Resources   
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