Starting October 6, 2014, the Human Services Energy Program is assisting customers with security deposits or a final notice or disconnection notice for heating bills. If you have an extension or installment agreement with your utility provider, you will not be assessed until your account returns to a final notice or disconnection notice status. Please see the below example of a utility bill with an installment agreement, to determine if you have the required final notice.
 
If you come in for Energy Assistance, please bring your bill, Social Security numbers, dates of birth and income verification for everyone in the household. If you are seeking assistance with a security deposit, also bring a copy of your new lease.
 
At the Swinburne Building in Raleigh, the program begins pre-screening customers for potential eligibility at 7:30 a.m. and can only accommodate, on average, 60 customers per day, depending on staffing.

EXAMPLE OF UTILITY BILL WITH INSTALLMENT AGREEMENT 

Duke Energy.png

 
Account Name: DUKE CUSTOMER
Account Number: 9999-9999
Account Address: ANYWHERE RALEIGH NC
Account Details
Current Balance
Arrears Amount
Pending Payments
 
$457.70
$285.23
$0.00
 
 
 
 
 
Final Notice Amount
Expiration
Deposit on Record
Deposit Outstanding
$0.00
N/A
$166.00
$0.00
 
 
 
 
Last Payment Amount
Last Payment Date
Last Read Date
Next Read Date
$82.00
7/15/2014
8/6/2014
9/5/2014
 
Current Installment Details
Date: “Today or any day after”
Amount
Agency
(If your agreement expires today after, you will not be seen)
$121.93
AAA Customer
NOTE:  If you have an installment agreement such as reflected above, you will not be assessed for Energy Assistance until your account returns to a final notice status.
 

Crisis Intervention Program (CIP) 

This program provides Energy Assistance to individuals and families in crisis situations due to disconnection of their heating/cooling source, or in need of a deposit to establish an energy source. Assistance will be provided for eligible households, following an assessment and in accordance with emergency energy assistance guidelines. The Energy Assistance Program provides assistance to households heating or cooling with electricity, gas, fuel oil, kerosene, wood or coal.  Assistance is only available during a heating or cooling season.

Crisis Determination

A household is in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency and sufficient, timely and appropriate assistance is not available from any other source. Life-threatening is defined as a household that has no heating or cooling source or has a disconnect notice for its primary heating or cooling service, and the health or well-being of a household member would be in danger if the heating or cooling crisis were not alleviated.

LIEAP

The Low Income Energy Assistance Program (LIEAP) provides a one-time heating supplement for low-income families.  LIEAP will begin in early December 2014.  Stay tuned for specific dates.

More Information LIEAP & CIP

For more detailed information, view this side-by-side information and requirement summary for CIP and LIEAP.

Where to Apply

 
Phone number to main office: 919-212-7000

Other Energy Crisis Resources