We work in cooperation with other public and private entities to protect children, strengthen families, and help all Wake County residents to achieve maximum self-sufficiency.

North Carolina has a federally mandated, State-supervised, and County-administered social services system. This means the federal government authorizes and funds the majority of national programs, and the State government provides oversight and support. It is the local county departments of social services that actually deliver the services and benefits to the residents of North Carolina.

In North Carolina, the single administrative agency is the North Carolina Department of Health and Human Services (DHHS). In Wake County, the Department of Human Services is the umbrella agency that encompasses the Division of Social Services.

Please take the time to review our list of programs

by following the links to the left.

Thank you!

You can read our 2020 Annual Report here.

Report a Change to your Food Assistance or Family Medicaid Case

Report changes about your Food and Nutrition Services or Medicaid case to the Wake County Human Services Customer Support Center at

New! Use our secure web Change Form
919-212-7000
mybenefits@wakegov.com (please do not send confidential or private information, such as your Social Security number or medical diagnosis, in an email).

NC FAST Update

Wake County Human Services is experiencing long delays in our ability to process your Medicaid applications and reviews. We are working diligently to get applications processed as quickly as possible. Please do not resubmit additional applications. Sending additional applications will further delay the processing of your initial application.
Wake County has completed the list of overdue Food and Nutrition cases by the deadline the USDA implemented for North Carolina cases. Human Services continues to work closely with DHHS to report any system issues we are experiencing and to seek a resolution. The County has created new positions and dedicated many existing resources to NC FAST to better serve residents. The Customer Service Center is providing other options to receive general information and Medicaid application status via an email address. Please DO NOT send us any private or confidential information (such as your Social Security Number or medical conditions) via email. For more information and FAQs, please visit our NC FAST page.

Medicaid Provider Lists

There are several ways to find a Medicaid doctor, dentist or other medical provider. Before you make an appointment, be sure to ask if the provider still takes Medicaid patients. The NC Department of Health and Human Services maintains several Medicaid Provider Lists including primary care providers, dentists, mental health providers and Medicaid specialists.

*NEW* If you need medical care and are waiting on your Medicaid application, please consult our list of providers.

Wake County Resource Guide 2016

Wake Resource Guide