NC FAST – North Carolina Families Accessing Services through Technology – was developed as a tool to improve the way eligibility was determined and benefits given for a whole spectrum of services, such as Food and Nutrition Services, Medicaid, Work First and Child Care. The NC FAST program is designed to improve the way the N.C. Department of Health and Human Services (DHHS) and the 100 county departments of social services conduct business. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.
While there have been some technical difficulties switching over the systems, Wake County is working with the State to ensure that the system works properly and is streamlined. While users may experience some delays initially, they should know that Wake County Human Services (WCHS) is taking multiple steps to make sure their case is handled.
For NC FAST updates visit our Social Services Homepage.
NC FAST in Wake County
The NC FAST case management system is in the second year of a multiyear rollout of economic services programs. Wake County completed the conversion of the Food and Nutrition Services program into NC FAST in 2013 and began taking applications for Medicaid in the new system in October 2013. Conversion of all active Medicaid and Work First cases will take place during 2014.
While converting to NC FAST, Human Services is experiencing a backlog in processing applications and recertifications for Medicaid. The staff is working as quickly as possible to catch up, and we apologize for the delay.
Here are a few things to keep in mind:
- If you are eligible to receive benefits, you will receive backdated benefits.
- We are working to process your applications and recertifications as quickly as possible, but if it takes longer than expected, you will receive benefits from the day your application or recertification was supposed to take effect.
- If you have submitted an application, you do not need to reapply or call unless you need to update your contact information or to submit changes that could impact your benefits.
To apply for benefits:
ePASS is a secure, Internet-based tool that will enable individuals or families to screen for their possible eligibility from any Internet-connected computer. Currently, screening is available for Food and Nutrition Services (FNS) and Medicaid programs.
If you are an existing or prospective client and would like to learn more about NC ePASS, please review the NC ePASS information
provided under the Special Initiatives section of our website.
Frequently Asked Questions
Click on a question to learn more:
How did WCHS preparing for NC FAST?
How will the implementation of NC FAST affect clients?
When will other WCHS programs use NC FAST?
Why has processing been delayed?
Have you received my application or recertification?
Why is my Medicaid Recertification still pending?
When am I getting my benefits/why is my Medicaid or FNS Application still pending?
While my application is pending what can I do if I need medical care?
I've been told I've been placed on a priority list, how long does that process take?
Whom can I contact for more information?
For answers regarding your case status, please contact:
Customer Support Call Center via phone at 919-212-7000 or via
For answers to your questions regarding NC FAST, please contact:
Sharon Gardei, NC FAST County Champion