NC FAST


 
NC FAST - North Carolina Families Accessing Services through Technology - was developed as a tool to improve the way eligibility was determined and benefits given for a whole spectrum of services, such as Food and Nutrition Services, Medicaid, Work First and Child Care. The NC FAST program is designed to improve the way NC DHHS and the 100 county departments of social services conduct business. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.
 
While there have been some technical difficulties switching over the systems, Wake County is working with the State to ensure that the system works properly and is streamlined. While users may experience some delay initially, they should know that Human Services is taking multiple steps to make sure their case is handled.  

NC FAST in Wake County

Wake County has transitioned all Food and Nutrition applications and cases to NC FAST, Wake County is now working to transition Medicaid applications and cases. NC FAST is designed to improve the way DHHS and the 100 counties distribute Social Services benefits.
 
Human Services is experiencing a backlog in processing applications and recertifications for Medicaid in the new state system. The staff is working as quickly as possible to catch up, and we apologize for the delay.
 
Here are a few things to keep in mind:
  • If you are eligible to receive benefits, you will receive backdated benefits.
  • We are working to process your applications and recertifications as quickly as possible, but if it takes longer than expected, you will receive benefits from the day your application or recertification was supposed to take effect.
  • If you have submitted an application, you do not need to call unless you need to update your contact information.

 

To apply for benefits:

Clients can currently apply for Food Stamps and Medicaid online via the NC ePASS (Electronic Pre-Assessment Screening Service) website.

 
ePASS is a secure Internet-based tool that will enable individuals or families to screen for their possible eligibility from any Internet-connected computer. Currently, screening is available for Food Nutrition Services and Medicaid programs.
 
If you are an existing or prospective client and would like to learn more about the NC ePASS, please review the NC ePASS information provided under the Special Initiatives section of our website.

 

Update:

  • Wake Human Services meet the USDA deadline for NC FAST Food and Nutrition on Monday, March 31, 2014.
  • Medicaid applications are being processed. Do not reapply if you are experiencing a delay.
  • If you are currently receiving Medicaid and your certification periods end March 31, your benefits will automatically be extended to April 30, 2014.
In early February after Wake County Human Services (WCHS) reduced the backlog of cases more than 90 days past due, the U.S. Department of Agriculture set a new deadline of Monday, March 31, 2014, to complete all overdue Food and Nutrition applications. Wake County completed the list of overdue Food and Nutrition cases by this deadline.
 
As a result, HS is still experiencing a backlog in Medicaid applications. For those individuals waiting for their Medicaid applications to be processed it is important to know that each application will be addressed and there is no need to reapply. WCHS is handling your case in the best way that we can.
 
The Customer Service Center is providing other options to receive general information and Medicaid application status via an email address.
 
In addition, DHHS received approval for a waiver that allows all N.C. counties to continue to use the old system instead of NC FAST to determine eligibility for active Family Medicaid cases that are coming up for recertification.
 
If you are currently receiving Medicaid and your certification periods ended March 31, your benefits will automatically be extended to April 30, if we have not completed your case.
 
Human Services continues to work to address the backlog of NC FAST and Medicaid applications as NC FAST is implemented. We also continue to work closely with DHHS to report any system issues we are experiencing and seek a resolution. The County has created new positions and dedicated many existing resources to North Carolina Families Accessing Services through Technology (NC FAST) to better serve residents.

 


Frequently Asked Questions

 

Click on a question to learn more:

 

How is Wake County Human Services (WCHS) preparing for NC FAST?

How will the implementation of NC FAST affect clients?

When will other Wake County Human Services (WCHS) programs use NC FAST?

Whom can I contact for more information?

 

Q:​ How is Wake County Human Services (WCHS) preparing for NC FAST?​
​A: ​WCHS developed a communication plan to assist the community with understanding the impact NC FAST will have on services. Please bookmark this page and return for more information and details!

WCHS has been busy hosting information sessions with community partners, WCHS staff, and other Wake County departments that also serve our clients.

WCHS has been allocating staff across the agency to handle the increase in phone calls, to process the new applications, and to transition existing cases to NC FAST.

 

 

Q:​
​A: ​NC FAST should make applying for services easier, faster and more efficient. Clients will be able to access the information and applications they need over the Internet.

Since NC FAST will eventually be implemented across many programs, clients can expect a more consistent process that issues benefits.

Once everything is in place, clients should have the ability to apply for benefits at any location with Internet access.

 

 

Q: When will other Wake County Human Services (WCHS) programs use NC FAST?
A: ​Food and Nutrition has been implemented and Medicaid is currently being transitioned over. To learn more about when other programs will be using NC FAST, please visit the NC Department of Health Human Services website for details regarding the NC FAST rollout schedule.

 

 

Q: Whom can I contact for more information?
A:​

For answers to your questions, please contact:

Sharon Gardei, 
NC FAST County Champion
Sharon.Gardei@wakegov.com