*** UPDATE ***
NC FAST in Wake County
Wake County is transitioning all food and nutrition applications to North Carolina Families Accessing Services through Technology (NC FAST), new technology developed by North Carolina Department of Health and Human Services (DHHS). NC FAST is designed to improve the way DHHS and the 100 counties distribute food and nutrition benefits.
Wake Food and Nutrition Services is experiencing a backlog in processing applications and recertifications in the new state system. The staff is working as quickly as possible to catch up, and we apologize for the delay. Here are a few things to keep in mind:
- If you are eligible to receive benefits, you will receive backdated benefits.
- We are working to process your applications and recertifications as quickly as possible, but if it takes longer than expected, you will receive benefits from the day your application or recertification was supposed to take effect.
- If you have submitted an application, you do not need to call unless you need to update your contact information.
Learn more about the Food Assistance program and other Food Referrals assisting with the NC FAST effort in Wake County via our Social Services page!
NC FAST is LIVE in Wake County
On Monday, October 1, 2012, Food & Nutrition Services staff began processing applications in NC FAST (North Carolina Families Accessing Services through Technology). Food & Nutrition Services began processing reviews and recertifications in NC FAST in the first quarter of 2013.
The NC FAST Program is designed to improve the way NC DHHS and the 100 county departments of social services conduct business. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.
As staff learn how to work efficiently in NC FAST…
What Can Clients Expect?
- Increased wait times
- Delay in service delivery
- Difficulty in communicating directly with staff
What Can Partners Expect?
- Increased need for community resources, particularly:
Clients can currently apply for Food Stamps online via the NC ePASS (Electronic Pre-Assessment Screening Service) website.
ePASS is a secure Internet-based tool that will enable individuals or families to screen for their possible eligibility from any Internet-connected computer. Currently, screening is available for Food Nutrition Services and Medicaid programs.
If you are an existing or prospective client and would like to learn more about the NC ePASS, please review the NC ePASS information provided under the Special Initiatives section of our website.
Frequently Asked Questions
Click on a question to learn more:
How is Wake County Human Services (WCHS) preparing for NC FAST?
How will the implementation of NC FAST affect clients?
When will other Wake County Human Services (WCHS) programs use NC FAST?
Whom can I contact for more information?