North Carolina Families Accessing Services through Technology (NC FAST) was developed as a tool to improve the way eligibility was determined and benefits given for a whole spectrum of services, such as Food and Nutrition Services, Medicaid, Work First and Child Care. The NC FAST program is designed to improve the way the NC Department of Health and Human Services (DHHS) and the 100 county departments of social services conduct business. Wake County economic services are in the midst of multiyear rollout of the NC FAST case management system. NC FAST introduces new technological tools and business processes that will enable staff to spend less time performing administrative tasks and more time assisting families.
While a high volume of applications and technical difficulties are still resulting in delays for users, Wake County staff are working to address the backlogs while switching over to the NC FAST system. Wake County completed the conversion of the Food and Nutrition Services program into NC FAST in 2013 and began taking applications for Medicaid in the new system in October 2013. Conversion of all active Medicaid and Work First cases is ongoing during 2014.
Here are a few things to keep in mind:
- If you are eligible to receive benefits, you will receive backdated benefits.
- We are working to process your applications and re-certifications as quickly as possible, but if it takes longer than expected, you will receive benefits from the day your application or re-certification was supposed to take effect.
- If you have submitted an application, you do not need to reapply or call, unless you have new contact information or you must submit changes that could impact your benefits.
To apply for benefits:
ePASS is a secure, Internet-based tool that will enable individuals or families to screen for their possible eligibility from any Internet-connected computer. Currently, screening is available for Food and Nutrition Services (FNS) and Medicaid programs.
If you are an existing or prospective client and would like to learn more about NC ePASS, please review the NC ePASS information
provided under the Special Initiatives section of our website.
Interviews with Wake County Assistant Director of Human Services Liz Scott, containing NC FAST video updates
Frequently Asked Questions
Click on a question to learn more:
How did WCHS prepare for NC FAST?
How will the implementation of NC FAST affect clients?
When will other WCHS programs use NC FAST?
Why has processing been delayed?
Have you received my application or re-certification?
Why is my Medicaid re-certification still pending?
When am I getting my benefits/why is my Medicaid or FNS Application still pending?
While my application is pending what can I do if I need medical care?
I've been told I've been placed on a priority list, how long does that process take?
Whom can I contact for more information?