• Transform WCHS from primarily being a Safety Net to also becoming a Human Capital Development Agency, this way contributing to promoting quality of life in Wake County.
  • Re-structure the agency to make it more horizontal and less vertical to allow for better use of talents and participation.
  • Further the agenda of WCHS integration, providing population-based and consolidated services through a Regional Centers concept.
  • Increase accountability and impact by becoming a consumer focused, data driven and outcome based agency.
  • Bring XXI century technology to the agency, working towards becoming E-WCHS.
  • Expand the scope and outreach by fully utilizing a “tool kit” and a co-production approach that includes staff, Wake County, partners, contracts, volunteers and self-sufficient consumers.
  • Implement the upper mobility initiative under the name Human Capital Development Initiative.
  • Designing, developing and implementing the Human Services Academy.
  • Provide WCHS employees with an enriching and enjoyable working environment, which allows them to learn and grow, develop successful careers and make a good contribution to society.
  • Becoming a high quality and state of the art Human Services entity recognized as a national model for several best practices.