​Wake County Human Services is proud of our accomplishments and successes in various areas across the agency.  

Please visit the list of topics below for a brief listing of what accomplishments and highlights of success we bring to our communities!
  Accomplishments - Highlights
Summary 2007-2012

 
  
  • Attainment of Public Health Accreditation
  • Successful co-management of the H1N1 Epidemics
  • Successful 2011 Tornado Recovery effort
  • Development of a strong Public Health Leadership Team
  • Successful implementation of the Community Health Assessment
  • Successful implementation of various Public Health campaigns
  • Successful transition to new Maternal and Child Health System
  
 
  
  • Opening of WakeBrook Campus
  • Opening of 44 Beds at Holly Hill Hospital
  • Establishment of a mental health program in County Jail
  • Attaining additional investment of $11 million from County dollars for MHDDSA
  • New 90-beds PRTF (Psychiatric Rehabilitation Treatment Facility) in Garner
  • Attainment of  IMD Exclusion Pilot (Holly Hill Hospital)
  • Establishment of Partnership with UNC.  UNC to build a 28 beds hospital in Wake County


  
  • Implementation of the Human Capital Development Initiative and several projects, including the Middle Class Express, Fostering Brighter Futures and others
  • Responding to a surge in the demand for social services (ESS programs (FNS-Medicaid-Work First)
  • The Middle Class Express receiving National Award
  • National Accreditation of Supportive Employment Program
  • Maintenance of low rates of children in foster care
  • Development and maintenance of Child Welfare Faith Based Partnerships
  • Partnership with Annie E. Casey Foundation on two major projects
  • Ensuring collection of over $50 million in child support payments
  • Helping hundreds of clients secure employment
 
  
  
  • Successful implementation of various collaborative housing projects
  • The Second Chance Housing Program received a national award
  • Development of 60 Housing Vouchers for the mentally ill
  • Planning and development of Project 77 (A supportive housing demonstration project)


  
  • Strengthening of Financial Management.  New budget structure. Financial office working in close cooperation with Wake County CFO
  • Adjusting to major budget changes
  • “Co-management of the department with about 200 managers (Senior Management Team, Networks Committee, Steering Teams and Cabinets)
  • Performed all  basic statutory state functions
  • Complied with contractual obligations and other agreements
  • Ensured that services and programs comply with laws and standards
  • Managed changes in state programs
  • Passed all state audits
  • Progress made on data management and data collection. Development of a Data Management group

  
  
  • Opening  of Northern Regional Center
  • Development of Milbrook Center
  • Development of Satellite Office in Cary
  • Attainment of funding for several technology projects (Document Imaging, Netsmart, Electronic Health Records, Replacement of Public Health Performance Management System, Child Care Subsidy software, funding for Child Welfare Module and others)
 
  
 
  • Continued to retain and recruit a highly qualified workforce
  • Developed the Human Services Academy that every year provides over $200,000 equivalent of staff training
  • Have implemented 3 managerial training series to over 100 employees
  • Engage staff in the management of the agency
  • Provide staff with various opportunities for engagement with agency leadership

 
  
  • Improved relationships with several state offices
  • Strengthened managerial relationships between WCHS, County Manager and other County offices
  • Maintained good relationships with WCPSS
  • Maintained high quality relationships with many public and private entities and community groups
  • Maintained collaboration with Sheriff and other law enforcement professionals
  • In general, in compliance with state expectations of WCHS statutory roles
 
  
  
  • Maintenance of partnerships with over 500 organizations and groups
  • Co-leading two countywide Youth Development Partnerships
  • Positive Youth Development- $1.3 Million John Rex Endowment Grant
  • Partnership for Post-Secondary Education – Bill Gates Grant
  • Strengthened partnerships with the City of Raleigh
  • Strengthening Regional partnerships with several towns

  
  
  • Prepared presentations for the BOC as requested
  • Developed and implemented plans to work on BOC priorities (Human Capital Development, Gang Prevention Partnership)

  

  • Development of the Social Services Committee
  • Development of the HS Board Advocacy Committee
  • Recruitment and retention of HS Board Members
  • Progress made on the following priorities:  Obesity Prevention and Child Abuse Prevention
 
  
 Closely monitor to anticipate shifts in State budget and plan for the resulting impact
  • Adjustment to state changes in policy and programs or new initiatives ( i.e. NCFAST-PMPM)
  • Adjustment to departure of LME
  • Increasing capacity for showing outcomes (Increase data effectiveness)
  • Develop strong operational structure
  • Implement technology projects with a service integration approach
  • Implement Human Capital and other components of Vision 2020
  • Becoming “smarter” in resource management (Including effective use of  staff, money,  and other resources) 
  • Prepare the department for Health Care Reform  
  • Create the conditions and develop processes that help maintain a well-prepared and motivated staff  and  contribute to develop an effective and competitive WCHS workforce to meet the demands of the future