Wake County Human Services strives to provide services of the highest quality. If you have a concern or complaint about agency services, you have the right to file a complaint and ask for help reaching a resolution. We hope that you have tried to resolve issues with the staff involved or their direct supervisors.
THE FASTEST WAY TO FILE A COMPLAINT IS TO CALL THE CUSTOMER COMPLAINT LINE
Most calls are answered live during business hours Monday–Friday.
Leave a message after hours and we will begin working to resolve your concern at the earliest opportunity.
Please fill out the Complaint Form to file a complaint online.
Call the Customer Complaint Line to Consult with a Consumer Advocate