Wake County has partnered with PaymentWorks to handle the collection, validation, and management of all vendor information. PaymentWorks is a cloud-based software that is both easy and free to use. Vendors will receive an invitation to register and will be able to enter all of their information safely and securely.
It is the vendor’s responsibility to maintain and keep their PaymentWorks account current. Registration in PaymentWorks does not guarantee any level of business or bidding opportunities. Wake County requires all vendors to enroll in EFT and be paid by direct deposit.
Additional benefits and information about PaymentWorks can be found on their website or the frequently asked questions below. If you need assistance with your registration in PaymentWorks, please view the Help site and click Contact Support.
If you would like to receive an invitation to become a Wake County vendor or have general questions about the process, please email the Wake County Finance Department at vssvendor@wake.gov.
Google Chrome or Microsoft Edge is the required browser to register in PaymentWorks.
The Purchasing Department uses Bonfire to post County bids and notify vendors of bidding opportunities. If you are interested in doing business with Wake County, you should register in the Bonfire System. Once you are registered in Bonfire, you can select commodity codes that are applicable to your business.
PaymentWorks Frequently Asked Questions
Overview and Benefits of Use
Q: What is the new PaymentWorks Vendor Portal?
A: PaymentWorks is the County's new vendor self-serve portal for new and existing vendors.
Q: Why is the County partnering with PaymentWorks?
A: PaymentWorks provides a vendor portal that verifies vendor submitted information for accuracy prior to making payments.
Q: What are the vendor benefits of using PaymentWorks?
A: Vendors will be able to make changes to their address and banking information through the portal. They will also be able to view current and historical payment information.
Q: I am a diverse supplier. Will PaymentWorks capture that information?
A: Yes. PaymentWorks collects this information when registering to become a Wake County vendor. Vendors will also be able to make changes to their diverse certification and upload documents supporting their status.
Q: I have already registered in the Bonfire System. Do I still need to register in PaymentWorks?
A: Registering in Bonfire only allows you to review and submit bids to the County. If awarded, you will be required to register as a Wake County vendor through PaymentWorks if you are not already registered.
General Information
Q: What do I need to get my enrollment started?
A: You will need:
- Current address information
- Social security number (SSN) or employer identification number (EIN)
- One of the following: A bank letter that includes account information, voided check, voided deposit slip, letter on company letterhead or a copy of a bank statement.
Q: How am I able to update my contact or banking information?
A: Vendors can access and update their own information within the PaymentWorks portal.
Q: How does PaymentWorks validate banking information? Will I be contacted?
A: PaymentWorks uses various methods and industry-leading software to validate vendor's banking information. In some occurrences they will still need to speak with someone listed on your account and yes, you may receive a phone call to confirm your details.
Q: Can I check on my invoice and payment status through PaymentWorks?
A: Yes, once enrolled, you will have the ability to view invoice/payment details in PaymentWorks.
On the home page when you first enter PaymentWorks, click on the "Invoice" tab from the top menu bar. You should then see a list of your invoices with Wake County. Each invoice can be clicked on in order to view the full invoice details.
Screenshots that show the tab detail and how to export into an Excel file can be viewed on this PaymentWorks article.
Payment Registration Challenges & Questions
Q: Can I have someone at Wake County fill out the online registration form on my behalf?
A: No, since the onboarding process requires an email invitation and the vendor to complete and attest to their own information, it can only be done by the company being onboarded.
Q: I am having trouble loading my W-9, what should I do?
A: You can either enter the information in manually, or if you have the W-9 you can contact Support through the Help Center and provide the file through the Contact Support button.
Q: I do not have the technical capacity to fill out the online registration. What should I do?
A: Contact vssvendor@wake.gov for guidance if you are unable to complete the registration form.
Q: What if I have additional technical questions regarding PaymentWorks?
A: Access the Help Center to contact Support for additional guidance.