The citizens of Wake County primarily access the County’s EMS system by dialing 9-1-1 from any landline or wireless telephone in the County. There are four primary public safety answering points (PSAPs) in Wake County. These are: Cary Communications, Holly Springs Communications, NCSU Communications, and Raleigh-Wake Emergency Communications. Any 911 calls that originate in Wake County are selectively routed to the appropriate Center. There are also several secondary PSAPs in the county.
All 911 calls for medical assistance receive rapid care via our system's emergency medical dispatchers (EMDs). These EMDs are capable of providing pre-arrival instructions that allow 911 callers to render immediate life-saving care to those in need.
Wake County currently has two Emergency Medical Dispatch Centers: Raleigh-Wake Emergency Communications Center and Cary Police Department Communications. Both are currently credentialed by the State of North Carolina to practice as Emergency Medical Dispatch centers. All EMD in the Wake County EMS System is performed under the latest version of the Medical Priority Dispatch System®. All Emergency Medical Dispatchers in Wake County are credentialed by the National Academy of Emergency Dispatch and by the State of North Carolina. All ambulance dispatch is performed by the Raleigh-Wake Emergency Communications Center to ensure a safer, more consistent EMS response for the community.