EMS System Performance

The Wake County Department of Emergency Medical Services seeks to provide prompt, compassionate, clinically excellent patient care at the highest possible level given the resources available to us. We strive to be good stewards of the public funds entrusted to us, and to continuously improve our clinical and operational performance. We collects and analyze data from the 911 Centers' computer aided dispatch (CAD) system, the electronic documentation system, and the inventory management system to constantly improve the performance of our EMS System.

Each month, an Operational Performance Report is prepared. This report looks at basic system performance data and presents it to you for review.

Response performance is one of the key metrics of EMS system performance. The Wake County EMS System applies the most demanding of standards to its response performance. The "response interval" is calculated from the time the telephone rings at the 9-1-1 center until the time the ambulance arrives at the curbside in front of the site of the emergency.

Our performance goal for "emergency" calls (those for which the information indicates that we should use red lights and sirens in response) is 11 minutes, 59 seconds (under 12 minutes), 90% of the time. In addition to reporting on the performance of the county as a whole, we also report performance based on the seven Wake County Human Services "Health Services Demand Zones."

Please click on the links to the right to view the EMS Operational Performance Reports.