​Mission

​The mission of Human Resources is to partner strategically with leadership to provide quality, innovative, data and customer-driven human resource programs and services that support Wake County Government.

​Vision

​Human Resources is dedicated to meeting the human resource needs in a manner that is collaborative, results-oriented and customer focused. HR values the diversity of our employees and works collectively to make Wake County Government an employer of choice. HR continually seeks and uses innovative approaches that are models in our industry.

​Values “PROTRACC”

Proactive - Actively monitors changes in the needs of our customers and the impact of our services and applies new and innovative approaches in a timely, targeted and effective manner.

Results-oriented - Emphasizes accountability and measures our work by the highest standards.

Transparent - Shares information, planning and decision-making processes and communicates openly with our customers.

Accountable - Acknowledges responsibility for actions.

Collaborative - Works together with internal and external customers to achieve goals.

Customer-focused - Customers are the center of our service design and delivery.

​Motto

​“Our customers’ ideas and opinions are valued and delivering quality and timely service to them is the most important responsibility we have.”

​Principles "TIIC"

Teamwork is a Must
Innovation is Vital
Integrity is Critical
Communication is Essential

Purpose

​The purpose of Wake County Human Resources is to support the County in creating and maintaining a work environment that allows employees to effectively deliver services to citizens. The Human Resources Department plans, organizes and directs the County’s comprehensive human resources program by partnering with leadership to recruit and retain a highly qualified and diverse workforce; facilitate positive employee relations; train to enhance employee skills, performance and job satisfaction; maintain all HR systems; create and implement programs to increase organizational effectiveness; design and deliver competitive benefit, wellness and compensation programs and administer payroll services for approximately 3,800 employees.

Goals​ ​

 
​1
 
​Deliver services and programs which are highly valued by our customers and viewed by other organizations as a model
​2
​Aggressively manage benefit plans so that they are competitive and affordable
​3
​Recruit, reward and retain top talent as evidenced by being an employer of choice
​4
​Champion the career and professional growth of employees
to enhance the performance of the organization
​5
​Promote a culture of diversity,  health and well being
​6
​Maintain the integrity and compliance of our Human Resources' policies, procedures and programs