What is the difference between the CCBI arrest records available to me online and the certified CCBI arrest records that I receive from your staff?
A stamped seal indicating that we certify you received the record from us. The same database is being used to access the information, and you will be provided the same information using either source.

 
I have been told that the NC SBI did not receive my prints, what do I do?
If the prints were electronically submitted by CCBI at the time of service, call 919-856-6300 and speak with one of our Customer Service Representatives, who can verify that the prints were or were not submitted. If you were provided a fingerprint card at the time of service, we will be unable to confirm if the prints were submitted to the NC SBI.

 
I received a letter or email indicating that the NC SBI rejected my prints based on the quality of the prints; what do I do?
Many people have prints that are not conducive to the quality necessary for a successful fingerprint submission. Many factors that are outside of the control of our staff members influence the quality of the fingerprints collected, to include age, amount of moisture on the skin, dry skin, scars, wrinkles, etc.

At the time of service, CCBI may be aware that the prints are low quality and will relay that information to you; however, as CCBI is not the entity responsible for completing the background investigation, we cannot decisively guarantee the acceptance of the prints for background purposes. If you received a letter or email indicating that the prints were rejected based on the quality of the fingerprints submitted, bring a copy of that documentation, and we will reprint you at no cost.

 
I recently obtained my fingerprints and have since found out that I need additional fingerprint cards; do I have to pay again?
Return to CCBI with your receipt within five (5) days of the original service, and we will complete additional prints at our additional print rate of $5 per fingerprint card.

 
I need fingerprints submitted to another state; what do I do?
CCBI can only submit fingerprints electronically to the NC SBI for North Carolina background checks. If the state in question will allow the submission of physical fingerprint cards, we can provide you a fingerprint card for that purpose, but we do not submit the fingerprint card for you.

 
I want my photograph and arrest data removed from the CCBI Criminal Arrest Record Portal and/or commercial entities who have published the data; what do I do?
Criminal arrest records maintained by CCBI are defined as public record under N.C.G.S. §132-1.4 and may not be deleted from our records absent the receipt and processing of a valid Petition and Order for Expunction or other authorized court order. For more information regarding the expungement process or offenses that qualify for an expungement, see N.C.G.S. §15A -145.5.

Under public record laws, many commercial entities have requested access to arrest photographs and data collected by CCBI on an ongoing basis. CCBI is legally obligated to fulfill such public record requests, and as a result, technologically based infrastructures have been created, allowing requesting entities access to the information daily. Once provided the data, CCBI has no control over the use or publishing of the data. Requests for the removal of such data must be directed to the publishing entity.